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Introduction¶ Amazon Virtual Private Cloud (VPC) provides a secure and isolated network environment for your AWS resources. With the new IP Address Manager feature, managing IP address assignments for VPC subnets has become even easier and more efficient. In this comprehensive guide, we will explore the capabilities and benefits of the Amazon VPC IP Address …

Amazon VPC IP Address Manager: Automating IP Address Assignments for VPC Subnets Read More »

Introduction¶ Amazon EMR Studio is a powerful tool that provides a unified data analysis environment for developing data engineering and data science applications. It allows users to seamlessly work with large-scale datasets and perform complex analytics tasks. In this guide, we will focus on one of the most exciting features of EMR Studio – the …

A Comprehensive Guide to Amazon EMR Studio’s Interactive Query Editor powered by Amazon Athena Read More »

Amazon EC2 (Elastic Compute Cloud) is a web-based service offered by Amazon Web Services (AWS) that enables users to rent virtual servers called instances on which they can run their applications. With AWS EC2, users have the flexibility to choose from a wide range of instance types that cater to specific computing requirements. In this …

Introduction to Amazon EC2 C7g, M7g, and R7g Instances Read More »

Introduction¶ Amazon Connect now offers a pre-built Contact Lens conversational analytics dashboard that provides valuable insights into customer contacts. This guide will explore the features and functionalities of this dashboard, and how it can help contact center managers analyze call drivers, understand customer behavior, and improve overall performance. We will also discuss the technical aspects …

Amazon Connect Contact Lens Conversational Analytics Dashboard Read More »

In the fast-paced world of communication, SMS messaging plays a vital role in reaching out to customers effectively. To enhance this capability, Amazon Pinpoint has introduced new management features specifically designed for developers. These features allow developers to fine-tune their SMS programs, ensuring maximum message deliverability and reliability. In this comprehensive guide, we will explore …

New Amazon Pinpoint SMS Management Capabilities for Developers Read More »

In today’s fast-paced customer service landscape, it is crucial for contact centers to have a clear understanding of their resource capacity. Being able to manage and adjust quotas efficiently is essential to ensure smooth operations and meet the demands of your growing customer base. That’s where AWS Service Quotas comes into play. With its integration …

The Ultimate Guide to Managing Quotas in Amazon Connect Using AWS Service Quotas Read More »

Introduction to Amazon VPC IP Address Manager¶ Amazon Virtual Private Cloud (VPC) is a service that allows you to create and manage a virtual network in the AWS cloud. With VPC, you can provision virtual resources such as EC2 instances and manage their network configurations, security groups, and IP addresses. IP Address Manager (IPAM) is …

Amazon VPC IP Address Manager: A Comprehensive Guide Read More »

Introduction¶ In today’s fast-paced business environment, providing excellent customer service is crucial for maintaining customer satisfaction and loyalty. Contact centers play an essential role in delivering exceptional support to customers through various communication channels. With the growing popularity of online chat as a preferred mode of communication, it is essential for contact center agents to …

Amazon Connect: Quick Responses for Efficient Chat Support Read More »

Amazon QuickSight is a cloud-powered business intelligence (BI) service provided by Amazon Web Services (AWS). It allows users to create interactive dashboards, perform ad-hoc analysis, and gain insights from their data. With the recent update, QuickSight now supports programmatic user access management by assigning groups to roles. This guide article will explore this new feature …

Introduction Read More »

Introduction¶ In the world of contact centers, analyzing and improving performance is crucial for delivering exceptional customer service. Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has recently introduced a pre-built queue performance dashboard. This dashboard empowers contact center managers to analyze, track, and enhance the performance of their queues. By …

Ultimate Guide to Amazon Connect Queue Performance Dashboard Read More »