Introduction¶ In an era where customer engagement is paramount, businesses are continuously seeking improvements in their contact centers. One significant advancement comes from Amazon Connect with its innovative feature: agent performance evaluations for email contacts. Launched on January 10, 2025, this capability allows managers to assess agent performance across multiple channels—voice, chat, email, and tasks—all …

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In a continuously evolving cloud landscape, security and performance are paramount. With the recent enhancement of Amazon Managed Streaming for Apache Kafka Connect (Amazon MSK Connect) APIs to support AWS PrivateLink, businesses now have unprecedented control when it comes to invoking these services. This article serves as an in-depth guide to understanding how to utilize …

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Introduction Amazon Elastic Compute Cloud (Amazon EC2) C8g instances are now available in AWS Europe (Ireland) and AWS Europe (Spain) regions. With the introduction of these instances powered by the cutting-edge AWS Graviton4 processors, users can expect up to 30% improved performance compared to their predecessors, the Graviton3-based instances. This comprehensive guide will dive deep …

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In an era where cloud computing dominates the digital landscape, managing costs and optimizing performance have become essential for businesses leveraging Amazon Web Services (AWS). The latest enhancements to AWS Compute Optimizer, particularly its expansion of idle and rightsizing recommendations for Amazon EC2 Auto Scaling groups, present a significant opportunity to fine-tune resource allocation and …

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In January 2025, AWS Marketplace implemented a crucial update that introduces disbursement pause notifications for selling partners, including Independent Software Vendors (ISVs) and Channel Partners. This addition aims to streamline the communication process regarding disbursement statuses and enhances the efficiency of financial transactions within the platform. With this guide, you will gain a comprehensive understanding …

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On January 8, 2025, Amazon announced the general availability of Amazon Q Developer in the SageMaker Studio Code Editor IDE. This integration marks a significant enhancement for users of Amazon SageMaker, allowing data scientists and machine learning (ML) engineers to leverage generative AI for increased productivity and streamlined workflows. In this guide, we will explore …

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In today’s fast-paced business environment, the ability to analyze customer interactions can greatly enhance service quality and operational efficiency. This is where Amazon Connect Contact Lens comes into play, especially with its newly introduced free trials for first-time users of conversational analytics and performance evaluations. This guide will provide you with an in-depth understanding of …

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Introduction to C7i Instances¶ Starting from January 8, 2025, AWS has rolled out Amazon Elastic Compute Cloud (Amazon EC2) C7i instances powered by custom 4th Gen Intel Xeon Scalable processors in the AWS GovCloud (US-West) Region. This launch marks a significant step forward for users in government and other regulated industries who require robust cloud …

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Introduction¶ On January 8, 2025, Amazon Web Services (AWS) announced the general availability of a new AWS Local Zone in New York City. This introduction is crucial for businesses and developers who need high-performance computing in the edge ecosystem. The new AWS Local Zone in NYC supports a wide range of workloads, enhancing the capabilities …

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Amazon DynamoDB now supports a configurable period for point-in-time recovery (PITR), enhancing the data protection capabilities for developers and businesses working with this managed NoSQL database service. The recent changes announced on January 7, 2025, allow for greater flexibility in recovering data across various use cases, particularly for industries with stringent compliance requirements. In this …

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