Introduction¶ Amazon Connect, a cloud contact center service, has launched new capabilities that enable businesses to measure the number of contacts answered or abandoned within a specified time duration. This allows companies to gain valuable insights into customer behavior and identify areas for improvement in their interactive voice response (IVR) system. In this guide, we …

Amazon Connect: Measuring Answered or Abandoned Contacts Read More »

Amazon Connect, a cloud-based contact center service, has recently introduced a significant update by providing access to 24 new contact and agent metrics in the GetMetricDataV2 API. These metrics, which were previously only available in the historical metrics UI, empower businesses to programmatically access valuable performance insights. With the ability to measure agent answer rates, …

Introduction Read More »

Amazon Rekognition, the powerful computer vision service offered by Amazon Web Services (AWS), has recently released its highly anticipated Face APIs Version 7. This latest update is packed with significant enhancements, geared towards delivering improved accuracy and lower latency for a wide range of industries, including financial services, gig economy, telecommunications, healthcare, and social media. …

Amazon Rekognition Face APIs Version 7: Improving Accuracy and Reducing Latency Read More »

Introduction¶ In the ever-evolving world of technology, efficient and seamless data migration is crucial to ensure the smooth transition of databases. Amazon Web Services (AWS) offers a powerful solution called AWS Database Migration Service (DMS) that simplifies this process. In a significant update, AWS DMS has introduced support for Amazon Relational Database Service (RDS) for …

Ultimate Guide to AWS DMS and Amazon RDS Db2 Migration Read More »

Introduction¶ Amazon Connect Customer Profiles, an essential component of the Amazon Connect service, has launched a groundbreaking feature known as calculated attributes. This new functionality empowers contact center managers to leverage customer behavior data to derive actionable insights that can drive personalized customer experiences and optimize contact center operations. In this comprehensive guide, we will …

The Definitive Guide to Customer Profiles and Calculated Attributes in Amazon Connect Customer Profiles Read More »

Introduction¶ AWS Secrets Manager provides a secure and scalable solution for managing secrets such as API keys, passwords, and database credentials. With its latest update, AWS has introduced an updated Service Level Agreement (SLA) for AWS Secrets Manager, promising an impressive monthly uptime percentage of at least 99.99%. This guide will delve into the various …

AWS Secrets Manager: Achieving High Availability with a 99.99% Service Level Agreement Read More »

Introduction¶ AWS Elemental MediaLive is a powerful cloud-based live video processing service that offers a wide range of features to help you deliver high-quality video streams to your audience. One of the recent updates to MediaLive is the support for custom color space conversion with custom tone mapping. This feature allows you to have complete …

A Comprehensive Guide to Custom Color Space Conversion with AWS Elemental MediaLive Read More »

Introduction¶ Amazon FinSpace is a powerful data management and analytics platform designed specifically for the financial services industry. It is built on top of Managed kdb Insights, which is a high-performance, in-memory database system. FinSpace allows financial institutions to easily ingest, transform, analyze, and visualize large amounts of financial data. In this guide, we will …

Amazon FinSpace with Managed kdb Insights: A Comprehensive Guide Read More »

Introduction¶ Amazon Redshift, the fully managed data warehouse service provided by Amazon Web Services (AWS), has introduced a groundbreaking enhancement to its SUPER data type. This update enables users to store large objects, with a size of up to 16MB, in a SUPER data type column. In this guide, we will explore the implications of …

**Guide to Amazon Redshift’s Extended SUPER Data Type Column Size Support** Read More »

Introduction¶ In today’s dynamic business environment, downtime caused by software, infrastructure, or operational disruptions can have severe implications for organizations. This is especially true for businesses with mission-critical applications that require robust resilience measures. AWS Resilience Hub is a powerful tool offered by Amazon Web Services (AWS) that helps customers define, test, and track the …

AWS Resilience Hub: Expanding Support for Customer Compliance with ISO and SOC Read More »