Amazon Connect Cases now supports conditionally required fields to streamline case field population for agents and reduce data entry errors. This enhancement is crucial for administrators and agents alike, as it allows a more structured and efficient workflow within Amazon Connect, particularly for businesses that handle numerous customer interactions. In this guide, we will explore …

Amazon Connect Cases: Streamlining with Conditionally Required Fields Read More »

Introduction As businesses increasingly rely on cloud services, the complexity of managing and troubleshooting these environments for various users has grown exponentially. The newly enhanced capabilities of Amazon Q Developer now allow users to troubleshoot AWS Console errors in all AWS Commercial regions. This development enables a seamless experience for users whenever they encounter issues, …

Troubleshooting AWS Console Errors with Amazon Q Developer Read More »

As of February 4, 2025, Amazon EC2 C6in instances are now available in the Asia Pacific region, specifically Malaysia. With the launch of these sixth-generation network-optimized instances, customers can harness the power of advanced computing technologies to enhance their applications. This guide will delve into the features, specifications, and potential applications of the C6in instances, …

Exploring Amazon EC2 C6in Instances in Asia Pacific Read More »

Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations. This new function is designed to enhance the feedback loop within customer service environments, allowing agents to self-evaluate and refine their skills based on detailed feedback received directly in their inbox. In this comprehensive guide, we’ll delve into the intricacies of this …

Amazon Connect Contact Lens: Automating Performance Evaluations Read More »

Introduction to Amazon Connect’s New Adherence Feature¶ Amazon Connect now supports the configuration of the states an agent can occupy while adhering to their schedule. This innovation is essential for businesses that require customization in adherence tracking, aligning with unique operational necessities. With this new feature, you can define intricate mappings between agent statuses and …

Optimizing Agent Adherence with Amazon Connect’s New Feature Read More »

Amazon RDS for SQL Server now supports a new minor version of Microsoft SQL Server in December 2024. This update introduces critical performance improvements and essential security fixes. In this comprehensive guide, we will delve into the details of this new minor version, its features, upgrade procedures, pricing, and more. Table of Contents¶ Overview of …

Amazon RDS for SQL Server: New Minor Version Release Read More »

Introduction¶ Amazon EC2 now supports automated recovery of Microsoft SQL Server databases from Volume Shadow Copy Services (VSS) based EBS snapshots. This new capability transforms the way enterprises manage data recovery, providing a seamless and efficient solution for database administrators working with Microsoft SQL Server. Leveraging AWS Systems Manager Automation, users can specify a restore …

Automated Recovery of Microsoft SQL Server with VSS on Amazon EC2 Read More »

AWS Batch, a fully managed service designed to efficiently run batch processing workloads, has recently rolled out exciting new features aimed at enhancing access control and management for AWS Batch jobs running on Amazon EKS (Elastic Kubernetes Service). With the integration of configurable Kubernetes namespaces, Persistent Volume Claims (PVCs), subPath support, and Kubernetes pod annotations, …

New Features for AWS Batch on EKS: Access Control and Management Read More »

Introduction to SES Mail Manager¶ Amazon Simple Email Service (SES) has recently announced that the SES Mail Manager product is now available in 11 new AWS regions, expanding its coverage to a total of 17 regions. With this significant update, customers can utilize this powerful email routing and governance tool across a broader geographical area, …

SES Mail Manager Expands to 11 New AWS Regions Read More »

Introduction¶ The world of big data analytics demands systems that can handle thousands of queries seamlessly and efficiently. Enter Amazon Redshift Concurrency Scaling, a feature that has revolutionized how businesses interact with their analytics workloads. Recently, on January 31, 2025, Amazon announced that Concurrency Scaling is now available in the Asia Pacific (Malaysia) region, expanding …

Amazon Redshift Concurrency Scaling: Boost Performance in Malaysia Read More »