In March 2025, AWS announced the next generation of Amazon Connect, a comprehensive solution designed to transform customer interactions by harnessing powerful AI. This exciting development not only deepens customer relationships but significantly enhances outcomes across various touchpoints. With the next generation of Amazon Connect, businesses can capitalize on self-service options, provide seamless agent assistance, …

Revolutionizing Customer Experience with Amazon Connect AI Read More »

Amazon Bedrock Model Evaluation’s LLM-as-a-judge capability is making waves in natural language processing by providing powerful tools for businesses and developers. Launched on March 20, 2025, this feature is now generally available, enabling users to evaluate, compare, and select the most suitable models for various applications. In this comprehensive guide, we will explore the intricacies …

Unlocking Potential: Amazon Bedrock’s LLM-as-a-Judge Read More »

Posted on: Mar 20, 2025 In an exciting development that enhances organizational knowledge and productivity, Amazon Q Business is now available in the AWS Europe (Ireland) region. This marks a significant step forward for businesses looking to optimize their workflow and improve the way employees interact with enterprise systems. As work environments continue to evolve, …

Amazon Q Business Now Live in AWS Europe (Ireland) Read More »

Amazon Bedrock recently announced that RAG evaluation is now generally available. This powerful feature allows users to evaluate retrieval-augmented generation (RAG) applications, whether they are built upon the existing Bedrock Knowledge Bases or a custom RAG system. This article will guide you through the various aspects of Amazon Bedrock’s RAG evaluations, its benefits, and how …

Amazon Bedrock RAG Evaluation: A Comprehensive Guide Read More »

Posted on: Mar 20, 2025 In the ever-evolving landscape of cloud security, AWS has just rolled out an essential new feature: flow management for AWS Network Firewall. This innovative addition enables customers to identify and control active network flows, a critical step in increasing the efficacy of network management. With capabilities such as Flow Capture …

AWS Network Firewall’s New Flow Management Feature Read More »

Introduction¶ On March 21, 2025, AWS took a significant step in enhancing the mobile experience for its users by announcing expanded service support in the AWS Console Mobile App. This important update allows AWS customers to access 24 new AWS services, including Service Quotas, CloudFront, Amazon SES, AWS Cloud9, and AWS Batch right from their …

AWS Console Mobile App Expands Service Support Read More »

In an era where internet connectivity is expanding at an unprecedented rate, ensuring that your cloud services can adapt to modern networking standards is crucial. AWS Deadline Cloud, a robust solution for rendering visual effects and animation, has now added support for Internet Protocol version 6 (IPv6). This advancement is not just a technical upgrade; …

AWS Deadline Cloud’s IPv6 Support: Future-Proof Your Workflows Read More »

In March 2025, AWS Directory Service for Microsoft Active Directory, often referred to as AWS Managed Microsoft AD, and AD Connector became available in Mexico and Thailand. This significant update allows businesses operating in these regions to integrate their Active Directory (AD) environments seamlessly with AWS cloud services, enabling enhanced efficiency and ease of use. …

AWS AD Services Now in Mexico and Thailand: A Comprehensive Guide Read More »

In today’s digital landscape, email remains a staple for communication, making it a prime target for cyber threats. To combat this, Amazon SES announces the Vade advanced email security Add On for Mail Manager, which aims at fortifying email communication by providing an additional layer of security. Developed in collaboration with HornetSecurity, this new feature …

Enhancing Email Security: Vade Add-On for Mail Manager Read More »

Amazon Connect Contact Lens now enables you to capture agent acknowledgements of performance evaluations. This means managers can ensure agents are not only receiving valuable feedback but are also actively engaging with it. In this comprehensive guide, we will delve deep into the new features introduced in Contact Lens, the importance of performance evaluations, how …

Capture Agent Acknowledgements in Amazon Connect Read More »