Introduction¶ Amazon Connect, the easy-to-use cloud contact center by Amazon Web Services (AWS), has introduced a new capability that allows for more granular billing. This feature is now available in all AWS regions where Amazon Connect operates. This guide aims to provide a detailed understanding of Amazon Connect’s granular billing, along with additional technical and …

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Introduction¶ In an effort to enhance productivity and improve customer experiences, Amazon Connect Tasks now offers the ability to pause and resume tasks. This feature enables contact center agents to efficiently manage their workload and maintain organization without losing track of important tasks. With the introduction of pausing and resuming tasks, agents can prioritize their …

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Amazon DocumentDB is a fully managed, native JSON database service offered by AWS (Amazon Web Services) that makes it simple and cost-effective to operate critical document workloads at virtually any scale without the hassle of managing infrastructure. In a recent update, Amazon DocumentDB introduced an enhanced feature allowing 1-click EC2 connectivity with Amazon EC2 instances, …

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In this guide, we will explore the new features of Amazon Connect Cases that allow for the monitoring and updating of cases using rules. We will also delve into how these rules can be used to create tasks, update cases, and send email alerts. Furthermore, we will explore the integration of Amazon Connect Contact Lens …

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Table of Contents: Introduction Why Upgrade to SQL Server 2022 CU10? Understanding Amazon RDS for SQL Server Upgrading Amazon RDS for SQL Server Database Instances 4.1 Upgrading using the Amazon RDS Management Console 4.2 Upgrading using the AWS CLI Preparing for the Upgrade 5.1 Backup Your Database 5.2 Check Compatibility 5.3 Review and Test Your …

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Introduction¶ In today’s digital landscape, businesses are increasingly relying on cloud computing services to power their applications and drive their success. Amazon Elastic Compute Cloud (EC2) is one of the leading cloud computing platforms offered by Amazon Web Services (AWS). With a wide range of instance types and features, EC2 provides businesses with the flexibility, …

Amazon EC2 M7g Instances: A Comprehensive Guide to Increased Scalability and Reduced Carbon Footprint Read More »

In recent years, the popularity of cloud computing has skyrocketed, with numerous businesses leveraging the power of the cloud to enhance their operations and improve scalability. Amazon Web Services (AWS) has been a key player in cloud computing, offering a wide range of services to cater to different business needs. One of the services offered …

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AWS Control Tower has recently launched landing zone version 3.3, bringing with it several updates to managed resources, resource-based policies, and controls. These updates are designed to enhance the flexibility, security, and manageability of your AWS environment. In this article, we will explore the key features of AWS Control Tower landing zone version 3.3, focusing …

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Table of Contents¶ Introduction How Does the Data Lifecycle Manager Work? Benefits of Using Amazon Data Lifecycle Manager Setting up Data Lifecycle Manager in the AWS Israel (Tel Aviv) Region Creating Policies for Automatic Snapshot Management Using Default Policies for Comprehensive Backup Protection Automating Snapshot Moves to EBS Snapshots Archive Managing EBS-Backed AMIs with Data …

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Introduction¶ In the world of modern software development, monitoring and troubleshooting play a crucial role in ensuring the smooth functioning of systems and applications. Amazon CloudWatch Logs is a powerful tool provided by AWS that allows customers to aggregate log events from various sources, providing them with unparalleled insights into their systems. With the recent …

Ultimate Guide to Decompressed CloudWatch Logs Delivery in Amazon Kinesis Data Firehose Read More »