In a competitive landscape of customer service, Amazon Connect now allows supervisors to take additional actions on in-progress chats, enhancing the efficiency of customer interaction management and ultimately improving customer satisfaction. This innovative feature is designed not only for better oversight but also for faster issue resolution, making it essential for businesses that prioritize customer …

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Introduction¶ Amazon FSx for NetApp ONTAP has taken a significant leap forward with its second-generation file systems now available in additional AWS Regions. This expansion into Europe (Stockholm) and Asia Pacific (Singapore) marks a crucial enhancement for organizations seeking robust and scalable file storage solutions. The introduction of this advanced solution not only demonstrates Amazon’s …

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Posted on: April 1, 2025 Amazon has taken the next step in its commitment to delivering a modern, secure, and cloud-optimized operating system with the release of Amazon Linux 2023 (AL2023) and its seventh quarterly update (AL2023.7). This article will guide you through the new features, improvements, and enhancements that make AL2023.7 a standout release …

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Amazon QuickSight has taken a significant leap towards enhancing author productivity by launching two groundbreaking features: dashboard versioning and the ability to publish any analysis to any dashboard. These innovations will change the way analytics professionals work, offering unparalleled flexibility and control. In this guide, you will find an in-depth exploration of these features, their …

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In April 2025, AWS Resource Explorer expanded its functionality by introducing support for 32 new resource types across all AWS commercial Regions. This enhancement signifies AWS’s commitment to improving resource management and accessibility for its users. The newly supported resource types enable customers to search and manage various AWS resources more efficiently, enhancing operational efficiency …

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As of March 2025, Amazon QuickSight has introduced exciting new features: scheduling and alerts in embedded dashboards. Users can now define data thresholds and receive email notifications whenever their data crosses those thresholds. These improvements serve to enhance the overall user experience, making data visualization more interactive, engaging, and actionable. In this comprehensive guide, we’ll …

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As of March 31, 2025, Amazon Bedrock Custom Model Import is now available in the Europe (Frankfurt) region. This guide will serve as an extensive overview of this new feature, detailing how businesses can leverage customized models alongside foundation models to optimize their AI-driven applications. Understanding Amazon Bedrock¶ Before diving into Amazon Bedrock Custom Model …

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AWS Transfer Family web apps are now available in AWS GovCloud (US) Regions, opening up a new avenue for secure data management in the cloud for organizations with stringent compliance requirements. This guide will delve into the features, benefits, and operational details of using AWS Transfer Family web apps in AWS GovCloud, particularly focusing on …

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In a significant development, Amazon Connect Contact Lens now supports conversational analytics in 34 new languages, representing a leap forward in customer experience enhancement and analytics capabilities. With this expansion, a total of 67 languages are now supported, making Amazon Connect an invaluable tool for businesses seeking to analyze and improve customer interactions. This guide …

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Introduction¶ Starting March 28, 2025, Amazon EC2 R8g instances are officially available in the AWS US West (N. California) region. These instances, powered by the next-generation AWS Graviton4 processors, are a significant advancement in cloud computing capabilities. With up to 30% better performance compared to their Graviton3-based counterparts, R8g instances are specifically designed for memory-intensive …

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