Introduction¶ In today’s rapidly evolving cloud environment, maintaining the security and compliance of your resources is crucial. AWS Config rules provide a powerful solution for ensuring that your resources adhere to best practices and industry standards. With the recent release of the remediation feature in the Israel (Tel Aviv) Region, you now have the ability …

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Introduction¶ Amazon EMR Studio is a web-based integrated development environment (IDE) that enables data users to analyze and process large datasets using popular big data frameworks such as Apache Spark and Hadoop. One of the key features of EMR Studio is the ability to create and configure Workspaces, which serve as isolated environments where users …

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The Amazon EC2 Console has recently introduced a redesigned and improved launch experience in the AWS GovCloud (US) Regions. This new launch experience aims to simplify and expedite the process of launching an instance for console users. In this guide, we will explore the various features and benefits of the new EC2 Console instance launch …

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The complete guide to understanding and utilizing Amazon Kinesis Data Firehose in the AWS Canada West (Calgary) region. Table of Contents¶ Introduction Getting Started with Amazon Kinesis Data Firehose Configuring Data Producers Destination Configuration Transforming Data with Amazon Kinesis Data Firehose Advanced Features of Amazon Kinesis Data Firehose Monitoring and Troubleshooting Best Practices Conclusion References …

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Introduction¶ In today’s fast-paced business environment, it is crucial to provide excellent customer service. Ensuring that customers are connected to the right agent who can effectively address their needs can significantly impact customer satisfaction and overall business success. Amazon Connect, a cloud-based contact center service, now offers a groundbreaking feature that allows the routing of …

Amazon Connect: A Comprehensive Guide to Routing Contacts with Agent Proficiencies Read More »

Amazon Connect Tasks is an efficient tool that allows you to link and track tasks with associated contacts. This feature simplifies task management and provides agents with a streamlined workflow. By utilizing related contact IDs in Connect flows or the Connect agent workspace, you can ensure that all agent tasks are prioritized, assigned, and completed …

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Amazon EMR Serverless is a powerful and flexible service that allows users to process and analyze vast amounts of data without the need to provision or manage the underlying infrastructure. With the latest update, EMR Serverless now supports fine-grained access control via AWS Lake Formation (Preview), making it even easier to build and secure data …

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Introduction¶ Amazon CloudWatch is a powerful monitoring and management service that allows customers to collect and track metrics, monitor log files, and set alarms. CloudWatch alarms enable users to take proactive automated remediation actions when they detect potential issues or unhealthy resources. In the past, customers relied on application-to-application messaging or event triggers to invoke …

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Amazon SageMaker is a powerful platform that has recently expanded its availability to the Canada West (Calgary) Region. This fully managed service provides developers and data scientists with a simplified and streamlined process for building, training, and deploying machine learning (ML) models. In this comprehensive guide, we will delve deep into the world of Amazon …

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Introduction¶ Amazon Connect Contact Lens is a powerful tool that allows businesses to gain valuable insights from customer interactions. With the recent launch of the new Contact Lens API, businesses now have the capability to programmatically search for contacts based on various filters and keywords within conversations. This opens up a range of possibilities for …

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