In today’s fast-paced business environment, contact center managers require precise tools for evaluating performance. With the latest advancements in Amazon Connect, such capabilities have been enhanced significantly. This guide dives deep into customizing service level calculations in Amazon Connect, providing technical insights and actionable steps to optimize your contact center’s performance. We will explore how …

Customizing Service Level Calculations in Amazon Connect Read More »

In today’s fast-paced digital world, customer service teams must find innovative ways to enhance their processes and improve customer satisfaction. One such innovation is the recent launch of Amazon Connect’s new case APIs, which facilitate the linking of related cases, the addition of custom related items, and the ability to search across cases. This comprehensive …

Unlocking the Power of Amazon Connect Case APIs for Optimal Customer Support Solutions Read More »

In the ever-evolving world of cloud computing, Amazon Elastic Kubernetes Service (EKS) is a powerful solution for developers looking to manage Kubernetes. With the recent support for Kubernetes version 1.34, users can take advantage of several vital features that enhance security, resource management, and workload efficiency. This guide will explore the significant updates in Kubernetes …

Exploring Amazon EKS and EKS Distro Support for Kubernetes 1.34 Read More »

Discover the new capabilities of AWS Config’s advanced query and aggregator services in the Asia Pacific (New Zealand) region and unlock the power of streamlined AWS resource management. Introduction¶ In the rapidly evolving landscape of cloud computing, effective resource management is crucial. AWS Config’s introduction of advanced queries and aggregators in the Asia Pacific (New …

AWS Config: Advanced Query and Aggregator Now in Asia Pacific Read More »

Introduction¶ In today’s fast-paced digital landscape, the ability to rapidly analyze complex data is critical for businesses across industries. The integration of the Amazon Neptune Database with GraphStorm heralds a significant advancement in graph machine learning capabilities. This development marries Neptune’s OLTP capabilities with GraphStorm’s scalable machine learning capabilities, enabling businesses to leverage real-time analytics …

Connecting Insights: Amazon Neptune Database and GraphStorm Integration Read More »

In today’s digital landscape, ensuring user trust while capturing their information is crucial for any application dealing with user data. Amazon Cognito, a widely used service by AWS, has recently enhanced its offerings by allowing customers to configure terms of use and privacy policy documents within Managed Login. This functionality not only streamlines user registration …

Amazon Cognito: Adding Terms of Use & Privacy Policy Support Read More »

In today’s economy, effective financial management is crucial for businesses of all sizes, and AWS customers can now take advantage of a new tool: the self-service invoice correction feature. This innovative feature streamlines the process of updating vital invoice information directly within the AWS Billing and Cost Management console. In this guide, we will explore …

Comprehensive Guide: AWS Self-Service Invoice Correction Feature Read More »

Introduction¶ In the fast-paced world of cloud computing, efficiency and reliability are paramount. With AWS’s EC2 Image Builder now providing enhanced capabilities for managing image pipelines, users can expect improved control, customization, and visibility over their image creation processes. This comprehensive guide explores how these innovative features work, their benefits, and actionable steps to optimize …

Enhanced Image Pipeline Management with EC2 Image Builder Read More »

The introduction of IPv6 support for AWS Directory Service, specifically for Managed Microsoft Active Directory (AD) and AD Connector, marks a significant milestone for organizations looking to enhance their network infrastructure. This guide explores the ins and outs of utilizing IPv6, how it integrates with Managed Microsoft AD, and the actionable steps you can take …

AWS Directory Service: IPv6 Support for Managed Microsoft AD Read More »

Introduction¶ In the era of big data, the ability to collaborate effectively while maintaining data integrity and compliance is essential. AWS Clean Rooms now supports cross-region data collaboration, a game-changing feature that allows organizations to work alongside partners regardless of where their data is stored. With this guide, you will explore how to harness the …

AWS Clean Rooms: Cross-Region Data Collaboration Unleashed Read More »