Subtitle: Expanding Your Call Center Reach with Global and Local Numbers Introduction¶ In an era where global customer support is at the forefront of every successful business, Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has recently introduced two new number types to enhance its capabilities. With the support for Universal …

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In today’s digital world, file transfer is an essential aspect of conducting business across organizations. AWS Transfer Family is a powerful service offered by Amazon Web Services (AWS) that enables secure, reliable, and efficient transfer of files over various protocols such as SFTP, FTP, FTPS, and AS2. With its recent availability in the AWS Israel …

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Introduction¶ AWS Marketplace is a platform that allows customers to discover, purchase, and deploy software and services from a wide range of third-party vendors. With the recent addition of AWS CloudTrail support, customers now have the ability to monitor all procurement activity occurring in their AWS Account. This guide will walk you through the process …

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Introduction¶ Amazon Connect outbound campaigns now offer voice dialing with no agents required, empowering businesses to conduct high-volume outreach efficiently and effectively. With the introduction of the “Agentless” dial type, businesses can proactively communicate with their customers, providing personalized voice notifications, appointment reminders, and enabling self-service through the Interactive Voice Response (IVR) system. This comprehensive …

Amazon Connect Outbound Campaigns: A Guide to Agentless Voice Dialing Read More »

In this guide, we will explore the new voice enhancement option for call recordings in Amazon Chime SDK call analytics. We will discuss how this feature works and how it can improve the audio quality of your call recordings. Additionally, we will dive into the technical details of this feature, including the machine learning algorithms …

Announcing Voice Enhancement for Call Recordings in Amazon Chime SDK Call Analytics Read More »

Please note that this guide article is written in Markdown format for ease of reading and formatting. Markdown is a lightweight markup language that is widely used for formatting text. Introduction¶ Amazon AppFlow, a fully managed integration service, now supports concurrent processing for data transfers from SAP applications. This new feature allows customers to transfer …

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Introduction¶ Amazon Cognito is a powerful service provided by Amazon Web Services (AWS) that simplifies the process of adding authentication, authorization, and user management to web and mobile applications. With the recent availability of Amazon Cognito in the Asia Pacific (Osaka) and Israel (Tel Aviv) regions, developers in these regions can now leverage the benefits …

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Introduction¶ In today’s competitive online marketplace, personalized experiences have become crucial in attracting and retaining customers. Machine learning (ML) powered personalization can provide valuable insights and recommendations that enhance user engagement and satisfaction. However, implementing ML solutions can be complex and time-consuming, often requiring significant experimentation to achieve desired results. In this guide, we will …

Guide to Implementing Machine Learning Powered Personalization with Amazon Personalize Read More »

Introduction¶ Amazon SageMaker is a fully managed machine learning service provided by Amazon Web Services (AWS) that enables developers and data scientists to build, train, and deploy machine learning models at scale. SageMaker Studio Notebooks, part of the SageMaker ecosystem, provide an integrated development environment (IDE) for data scientists to explore and analyze data, build …

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Introduction¶ AWS Compute Optimizer is a powerful tool that helps you optimize your cloud infrastructure by finding the most cost-effective instance types for your workloads. This guide will focus specifically on the feature of Compute Optimizer that supports rightsizing for G4dn and P3 instances. We will explore the benefits of using this feature, its availability …

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