In a recent announcement, Amazon Connect, the cloud-based contact center service offered by Amazon Web Services, has introduced a groundbreaking feature powered by generative AI. This new capability, called customer data mapping, allows contact center administrators to seamlessly integrate customer data from various sources and automatically organize and combine it into unified profiles within Amazon …
Note: This guide is written in Markdown format to provide an optimized and readable experience. Please refer to the markdown documentation for proper rendering. Introduction¶ In today’s fast-paced world, where visuals play a crucial role in capturing the attention of customers and conveying a brand message effectively, the demand for realistic and high-quality images has …
Amazon Titan Image Generator Foundation Model in Amazon Bedrock Read More »
Last Updated: [Date] Introduction¶ In the world of customer service, delivering seamless omnichannel experiences is paramount. Customers want to connect with businesses through various channels, including calls, chats, and, more recently, SMS. Recognizing this need, Amazon Connect, the cloud-based contact center service from Amazon Web Services (AWS), now supports two-way SMS functionality through integration with …
The Ultimate Guide to Amazon Connect’s Two-Way SMS Read More »
In an exciting development, AWS has announced the integration of Amazon DynamoDB with Amazon Redshift, allowing customers to seamlessly run high-performance analytics on their DynamoDB data. This integration, known as zero-ETL, eliminates the need for customers to build and maintain complex data pipelines for performing traditional extract, transform, and load (ETL) operations. In this comprehensive …
Knowledge Bases for Amazon Bedrock is a powerful and fully managed Real-Time Answer Generator (RAG) capability. With this tool, you can easily customize your responses with contextual and relevant company data. By pointing to the location of your data in Amazon S3, Knowledge Bases for Amazon Bedrock takes care of the entire ingestion workflow into …
Knowledge Bases for Amazon Bedrock: A Comprehensive Guide Read More »
Customers today are increasingly relying on generative AI applications to enhance user experiences and provide valuable services. However, ensuring that these applications deliver relevant and safe content is of utmost importance. While many generative AI models come with built-in content filtering capabilities, it is often necessary for customers to further customize these protections to align …
Safeguard Generative AI Applications with Guardrails for Amazon Bedrock (Preview) Read More »
Introduction¶ Amazon Redshift is a powerful data warehouse and data lakes solution that allows customers to run a wide range of workloads on various open table formats. With the recent announcement of general availability, Amazon Redshift now offers support for Apache Iceberg. This guide will provide an in-depth overview of the integration between Amazon Redshift …
Guide to Using Apache Iceberg with Amazon Redshift Read More »
Introduction¶ In today’s digital age, the threat of cyberattacks and data breaches is ever-present. Businesses around the world are constantly looking for ways to protect themselves and mitigate the potential risks associated with cybersecurity incidents. One effective solution that many organizations are turning to is cyber insurance, which provides financial protection in the event of …
Request a Cyber Insurance Quote from an AWS Cyber Insurance Competency Partner Read More »
Introduction¶ In the era of big data, privacy concerns have become increasingly significant. Organizations handling sensitive data need to ensure that individual privacy is protected while still being able to analyze and generate valuable insights. AWS Clean Rooms Differential Privacy offers a cutting-edge solution to this problem. In this comprehensive guide, we will explore the …
AWS Clean Rooms Differential Privacy: A Comprehensive Guide Read More »
Introduction¶ Amazon Web Services (AWS) continues to evolve its services to enhance manageability and usability for its users. In this guide, we will dive deep into the enhanced features of Amazon Redshift Serverless, a powerful data warehousing solution offered by AWS. Specifically, we will focus on cross-account cross-VPC accessibility, custom domain configuration, snapshot scheduling, CRC …
