Introduction: On January 17, 2025, Amazon Web Services (AWS) announced the availability of Amazon Connect screen recording in AWS GovCloud (US-West) regions. This significant addition caters to government and public sector customers, offering them a robust tool for quality assurance and enhanced operational efficacy. This guide aims to provide a comprehensive overview of Amazon Connect …

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Posted on: Jan 17, 2025 AWS User Notifications is now supported on AWS CloudFormation, allowing you to easily provision and manage User Notification resources as part of your application’s infrastructure-as-code (IaC). This comprehensive guide will walk you through the features, benefits, and implementation of User Notifications within CloudFormation, emphasizing how this integration can enhance your …

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As of January 17, 2025, Amazon Connect has introduced a public preview of persistent agent connections, which significantly optimizes call handling for contact centers. This cutting-edge feature allows for a continuous communication link between agents and Amazon Connect, greatly reducing the time it takes to establish connections with customers. In this comprehensive guide, we will …

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Posted on: Jan 17, 2025 The AWS Encryption SDK for Go is now generally available, providing developers with a powerful tool to protect their data effectively. This open-source release simplifies the encryption and decryption process when building applications using the Go programming language. In this comprehensive guide, we’ll explore the features, functionalities, and best practices …

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Published on: Jan 17, 2025 In a significant enhancement to its spatial data capabilities, Amazon Redshift has announced support for two new geospatial H3 indexing functions, H3_Center and H3_Boundary. This latest update builds on the previously announced support for H3 indexing in February 2024, allowing developers and data scientists to leverage the power of hexagonal …

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Published on: Jan 17, 2025 The realm of customer interactions has evolved significantly, and now, businesses can leverage Amazon Connect’s outbound campaigns, which can connect a call with an agent in under 2 seconds. This remarkable efficiency is poised to transform how organizations engage with customers, ensuring compliance with regulations while enhancing productivity and responsiveness. …

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Introduction¶ Amazon S3 Tables are now available in five additional AWS Regions: Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Stockholm), and Asia Pacific (Tokyo). As organizations intensify their focus on big data analytics, S3 Tables represent a vital tool for companies looking to harness the power of cloud technology. With features like built-in Apache Iceberg …

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AWS CodeBuild has revolutionized the way developers approach continuous integration and deployment by offering robust features that increase efficiency. Recently, it introduced a powerful update: support for test splitting and parallelism. This article delves into how this feature enhances the functionality of AWS CodeBuild, ways to implement it, and the associated benefits for your CI/CD …

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Amazon Connect Contact Lens has introduced a powerful new real-time dashboard that allows businesses to monitor agent activity instantly and efficiently. This comprehensive guide delves deep into the features, benefits, and implications of this new dashboard, providing contact center leaders with all the vital information they need to take full advantage of this promising tool. …

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In a bid to enhance cloud security, Amazon GuardDuty is now available in the AWS Asia Pacific (Malaysia) Region. This significant update allows users to continuously monitor and detect anomalous behavior, security threats, and sophisticated multi-stage attack sequences across their AWS accounts. With AWS operations expanding globally, this new availability offers Malaysian businesses the capability …

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