In the rapidly evolving landscape of contact center technology, Amazon Connect has recently enhanced its service with the introduction of persistent agent connections. This groundbreaking feature offers businesses the ability to maintain open communication channels between agents and the Amazon Connect platform, drastically improving call handling efficiency. With persistent agent connections, contact center administrators can …

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In today’s cloud-centric world, ensuring that your infrastructure is well-managed and compliant with tagging policies is crucial. Validate and enforce required tags in CloudFormation, Terraform, and Pulumi with Tag Policies is not just a guideline; it’s an operational necessity. Tagging resources properly aids in governance, cost management, and security compliance across your AWS environments. In …

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AWS Step Functions has revolutionized the way developers orchestrate serverless applications and data processing. Recently, enhancements like the TestState API have made local testing of workflows not only possible but considerably more efficient. In this comprehensive guide, we will explore how to efficiently utilize the TestState API to enhance your local testing experience. This guide …

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Introduction¶ In today’s fast-paced business world, the success of customer outreach relies heavily on effective communication strategies. One tool that businesses have increasingly turned to is Amazon Connect. This cloud-based contact center solution offers a myriad of features, including the recent enhancement to its outbound campaigns, particularly the capability to configure ring time for unanswered …

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Introduction¶ In the rapidly evolving landscape of artificial intelligence (AI), Amazon Bedrock has emerged as a pivotal service for developers aiming to create and scale generative AI applications. With recent expansions into new regions, including Africa (Cape Town), Canada West (Calgary), Mexico (Central), and the Middle East (Bahrain), businesses worldwide can leverage this innovative platform …

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Introduction¶ In today’s fast-paced digital landscape, enhancing customer experience remains a pivotal challenge for businesses. With the rapid evolution of technology, particularly artificial intelligence (AI) and machine learning (ML), companies have begun leveraging innovative solutions like Amazon Connect. This tool now empowers businesses by offering conversational analytics for voice and chat bots, enabling detailed insights …

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Containerization has revolutionized the way software is built and deployed, and Amazon Elastic Container Registry (ECR) has been pivotal in this transformation. In this guide, we will explore the new archive storage class introduced by Amazon ECR, designed for rarely accessed container images. This innovation not only helps manage storage costs effectively but also optimizes …

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The introduction of Amazon Bedrock’s new inference service tiers—Priority and Flex—brings significant improvements for organizations looking to optimize costs and performance for their AI workloads. This comprehensive guide will explain these new tiers’ benefits, technical details, and use cases, allowing you to strategically leverage them for various applications. Table of Contents¶ Introduction to Amazon Bedrock …

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Introduction¶ The rise of cloud computing has led to an increasing demand for advanced data management and monitoring solutions. Amazon OpenSearch Serverless, part of the AWS ecosystem, presents a robust option for managing search and analytics workloads without the need for complex infrastructure. With the introduction of audit logging capabilities for data plane APIs, organizations …

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In the ever-evolving world of cloud computing, Amazon EC2 continues to push the boundaries with its latest offering: the P6-B300 instances powered by the revolutionary NVIDIA Blackwell Ultra GPUs. Released on November 18, 2025, these instances promise unprecedented performance improvements for AI and machine learning (ML) workloads, making them a game-changer for developers and businesses …

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