The Amazon EC2 Console has recently introduced a redesigned and improved launch experience in the AWS GovCloud (US) Regions. This new launch experience aims to simplify and expedite the process of launching an instance for console users. In this guide, we will explore the various features and benefits of the new EC2 Console instance launch …
New EC2 Console Instance Launch Experience in AWS GovCloud (US) Regions Read More »
The complete guide to understanding and utilizing Amazon Kinesis Data Firehose in the AWS Canada West (Calgary) region. Table of Contents¶ Introduction Getting Started with Amazon Kinesis Data Firehose Configuring Data Producers Destination Configuration Transforming Data with Amazon Kinesis Data Firehose Advanced Features of Amazon Kinesis Data Firehose Monitoring and Troubleshooting Best Practices Conclusion References …
Introduction¶ In today’s fast-paced business environment, it is crucial to provide excellent customer service. Ensuring that customers are connected to the right agent who can effectively address their needs can significantly impact customer satisfaction and overall business success. Amazon Connect, a cloud-based contact center service, now offers a groundbreaking feature that allows the routing of …
Amazon Connect: A Comprehensive Guide to Routing Contacts with Agent Proficiencies Read More »
Amazon Connect Tasks is an efficient tool that allows you to link and track tasks with associated contacts. This feature simplifies task management and provides agents with a streamlined workflow. By utilizing related contact IDs in Connect flows or the Connect agent workspace, you can ensure that all agent tasks are prioritized, assigned, and completed …
Amazon EMR Serverless is a powerful and flexible service that allows users to process and analyze vast amounts of data without the need to provision or manage the underlying infrastructure. With the latest update, EMR Serverless now supports fine-grained access control via AWS Lake Formation (Preview), making it even easier to build and secure data …
Introduction¶ Amazon CloudWatch is a powerful monitoring and management service that allows customers to collect and track metrics, monitor log files, and set alarms. CloudWatch alarms enable users to take proactive automated remediation actions when they detect potential issues or unhealthy resources. In the past, customers relied on application-to-application messaging or event triggers to invoke …
How to Use Amazon CloudWatch Alarms with AWS Lambda for Automated Remediation Read More »
Amazon SageMaker is a powerful platform that has recently expanded its availability to the Canada West (Calgary) Region. This fully managed service provides developers and data scientists with a simplified and streamlined process for building, training, and deploying machine learning (ML) models. In this comprehensive guide, we will delve deep into the world of Amazon …
Introduction¶ Amazon Connect Contact Lens is a powerful tool that allows businesses to gain valuable insights from customer interactions. With the recent launch of the new Contact Lens API, businesses now have the capability to programmatically search for contacts based on various filters and keywords within conversations. This opens up a range of possibilities for …
The Ultimate Guide to Using the Amazon Connect Contact Lens API to Search for Contacts Read More »
Introduction¶ AWS Neuron is a deep learning inference optimization engine developed by Amazon Web Services (AWS). It aims to accelerate and optimize the execution of machine learning models on AWS instances. In its recent update, AWS Neuron has introduced support for PyTorch 2.1 and Llama-2-70b model inference. This guide will explore the capabilities of AWS …
**AWS Neuron: PyTorch 2.1 and Llama-2-70b Model Inference Support** Read More »
Guide Article by [Your Name] Introduction¶ In the world of customer service, efficiency and accuracy are crucial factors that can greatly impact customer satisfaction. With the introduction of Amazon Connect agent workspace’s contextual views for third-party apps, agents now have the ability to leverage customer information to automatically retrieve relevant data or perform specific actions …
Amazon Connect Agent Workspace: Contextual Views for Third-Party Apps (Preview) Read More »
