Introduction¶ In today’s increasingly data-driven world, organizations are constantly looking for ways to extract valuable insights and gain a competitive advantage. This is especially true for contact centers, where customer interactions can provide a wealth of information about customer satisfaction, operational efficiency, and overall business performance. Amazon Connect, Amazon’s cloud-based contact center service, offers a …

A Comprehensive Guide to Amazon Connect’s Zero-ETL Analytics Data Lake Read More »

Table of Contents¶ Introduction Understanding AI Recommendations in Amazon DataZone Benefits of AI Recommendations for Data Consumers Enhancing Data Discoverability with AI Recommendations The Role of AI in Data Analysis Leveraging Auto-generated Descriptions for Richer Search Experience Techniques Used in Generating AI Recommendations Potential Use Cases for AI Recommendations in Amazon DataZone Technical Considerations for …

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Introduction¶ In today’s fast-paced world, businesses are constantly looking for innovative solutions to enhance their customer interactions and streamline their contact center operations. Understanding the importance of customer feedback and conversations, Amazon Web Services (AWS) has developed an advanced AI-powered tool, called Amazon Connect Contact Lens. This revolutionary tool offers generative AI-powered post-contact summarization, enabling …

Amazon Connect Contact Lens: A Comprehensive Guide to Generative AI Powered Contact Summarization Read More »

Introduction¶ In today’s fast-paced world, businesses rely heavily on cloud services to keep their operations running smoothly. However, when issues occur within these services, swift resolution becomes crucial to minimize downtime and maintain customer satisfaction. Recognizing this need, Amazon Web Services (AWS) has introduced a new feature in AWS Chatbot, allowing customers to leverage Amazon …

AWS Chatbot: Enhancing Issue Resolution with Amazon Q Conversations Read More »

Introduction¶ Agents for Amazon Bedrock is a fully managed service that empowers businesses to develop generative AI applications that can execute multi-step tasks across various company systems and data sources. This guide aims to provide a comprehensive overview of Agents for Amazon Bedrock, along with additional technical and relevant information to optimize its usage. We …

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Introduction¶ In an exciting update, Amazon Web Services (AWS) has announced the availability of Amazon Q in the AWS Console Mobile App. This groundbreaking feature allows customers to access valuable information and resolve specific issues related to AWS, all from the convenience of their mobile devices. Whether it’s typing a question using natural language or …

AWS Announces Amazon Q is available in preview on the AWS Console Mobile App Read More »

In a recent announcement, Amazon Connect, the cloud-based contact center service offered by Amazon Web Services, has introduced a groundbreaking feature powered by generative AI. This new capability, called customer data mapping, allows contact center administrators to seamlessly integrate customer data from various sources and automatically organize and combine it into unified profiles within Amazon …

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Note: This guide is written in Markdown format to provide an optimized and readable experience. Please refer to the markdown documentation for proper rendering. Introduction¶ In today’s fast-paced world, where visuals play a crucial role in capturing the attention of customers and conveying a brand message effectively, the demand for realistic and high-quality images has …

Amazon Titan Image Generator Foundation Model in Amazon Bedrock Read More »

Last Updated: [Date] Introduction¶ In the world of customer service, delivering seamless omnichannel experiences is paramount. Customers want to connect with businesses through various channels, including calls, chats, and, more recently, SMS. Recognizing this need, Amazon Connect, the cloud-based contact center service from Amazon Web Services (AWS), now supports two-way SMS functionality through integration with …

The Ultimate Guide to Amazon Connect’s Two-Way SMS Read More »

In an exciting development, AWS has announced the integration of Amazon DynamoDB with Amazon Redshift, allowing customers to seamlessly run high-performance analytics on their DynamoDB data. This integration, known as zero-ETL, eliminates the need for customers to build and maintain complex data pipelines for performing traditional extract, transform, and load (ETL) operations. In this comprehensive …

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