In today’s digital landscape, where customer interactions occur across multiple channels, businesses require robust solutions to enhance user experiences. Thankfully, Amazon Connect now provides built-in capabilities for customer authentication within chats, empowering businesses to streamline customer identification and deliver personalized support. This capability can significantly elevate how organizations interact with customers, ensuring swift and accurate …

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In the evolving digital landscape, ensuring security and compliance is a non-negotiable aspect for businesses leveraging cloud technologies. Amazon Q Business, a generative AI-powered assistant, is now SOC compliant, elevating its status by meeting critical Service Organization Control (SOC) requirements. This guide will delve deep into the significance of SOC compliance, what it means for …

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Amazon RDS for MariaDB now supports MariaDB minor versions 11.4.4, 10.11.10, 10.6.20, and 10.5.27. With the importance of maintaining up-to-date database systems, this guide will explore in-depth information related to these supported versions, the upgrade process, and best practices to ensure SQL database security and performance. Table of Contents¶ Introduction to Amazon RDS for MariaDB …

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In the ever-evolving landscape of cloud computing, Amazon Web Services (AWS) continues to enhance its offerings for improved performance and usability. Recently, the introduction of Amazon WorkSpaces Personal now supports AWS Global Accelerator marks a significant milestone for organizations relying on virtual desktop infrastructure (VDI) solutions. This integration optimizes WorkSpaces connection performance by leveraging AWS’s …

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In recent updates, Amazon EventBridge has announced that its API destinations now support proactive OAuth token refresh for public and private OAuth authorization endpoints. This is a significant enhancement as it helps users reduce the likelihood of delays and errors during invocations when OAuth access tokens are close to expiration. This guide will delve deeply …

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Amazon Connect has recently launched an improved agent hierarchy configuration interface that features AWS CloudTrail support. This update allows customers to better navigate complex organizational structures for their contact center operations. In this comprehensive guide, we will delve into the capabilities of Amazon Connect’s enhanced interface, explore the importance of efficient agent hierarchy management, and …

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Introduction Amazon RDS for Db2 now enables the creation of multiple Db2 databases within a database instance, providing businesses with enhanced flexibility in managing their databases. This guide aims to explore the capabilities of Amazon RDS for Db2 in depth, focusing on the benefits of supporting multiple databases within a single instance while maximizing operational …

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Introduction In an era where the Internet continues to expand at an exponential rate, the need for new technologies to support this growth is more critical than ever. Amazon Location Service now supports Internet Protocol Version 6 (IPv6), paving the way for enhanced connectivity options and a smoother transition for developers and businesses. The newly …

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Amazon Managed Streaming for Apache Kafka Connect (Amazon MSK Connect) has taken another significant leap forward by adding support for Apache Kafka Connect version 3.7. This move not only enhances performance but also introduces critical features that allow businesses to leverage their data more effectively. In this comprehensive guide, we’ll delve into the capabilities of …

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The recent introduction of custom billing views by AWS is a game-changer for organizations looking to refine their decentralized cloud cost management practices. This innovative feature, announced on December 20, 2024, provides a streamlined approach to managing costs across multiple AWS accounts. In this comprehensive guide, we’ll explore how custom billing views work, their benefits, …

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