Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations. This new function is designed to enhance the feedback loop within customer service environments, allowing agents to self-evaluate and refine their skills based on detailed feedback received directly in their inbox. In this comprehensive guide, we’ll delve into the intricacies of this …

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Introduction to Amazon Connect’s New Adherence Feature¶ Amazon Connect now supports the configuration of the states an agent can occupy while adhering to their schedule. This innovation is essential for businesses that require customization in adherence tracking, aligning with unique operational necessities. With this new feature, you can define intricate mappings between agent statuses and …

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Amazon RDS for SQL Server now supports a new minor version of Microsoft SQL Server in December 2024. This update introduces critical performance improvements and essential security fixes. In this comprehensive guide, we will delve into the details of this new minor version, its features, upgrade procedures, pricing, and more. Table of Contents¶ Overview of …

Amazon RDS for SQL Server: New Minor Version Release Read More »

Introduction¶ Amazon EC2 now supports automated recovery of Microsoft SQL Server databases from Volume Shadow Copy Services (VSS) based EBS snapshots. This new capability transforms the way enterprises manage data recovery, providing a seamless and efficient solution for database administrators working with Microsoft SQL Server. Leveraging AWS Systems Manager Automation, users can specify a restore …

Automated Recovery of Microsoft SQL Server with VSS on Amazon EC2 Read More »

AWS Batch, a fully managed service designed to efficiently run batch processing workloads, has recently rolled out exciting new features aimed at enhancing access control and management for AWS Batch jobs running on Amazon EKS (Elastic Kubernetes Service). With the integration of configurable Kubernetes namespaces, Persistent Volume Claims (PVCs), subPath support, and Kubernetes pod annotations, …

New Features for AWS Batch on EKS: Access Control and Management Read More »

Introduction to SES Mail Manager¶ Amazon Simple Email Service (SES) has recently announced that the SES Mail Manager product is now available in 11 new AWS regions, expanding its coverage to a total of 17 regions. With this significant update, customers can utilize this powerful email routing and governance tool across a broader geographical area, …

SES Mail Manager Expands to 11 New AWS Regions Read More »

Introduction¶ The world of big data analytics demands systems that can handle thousands of queries seamlessly and efficiently. Enter Amazon Redshift Concurrency Scaling, a feature that has revolutionized how businesses interact with their analytics workloads. Recently, on January 31, 2025, Amazon announced that Concurrency Scaling is now available in the Asia Pacific (Malaysia) region, expanding …

Amazon Redshift Concurrency Scaling: Boost Performance in Malaysia Read More »

In the ever-evolving landscape of cloud computing, the ability to monitor and ingest metrics across multiple accounts has become crucial for managing resources effectively. The Amazon Managed Service for Prometheus collector now supports cross-account ingestion, allowing you to efficiently collect and analyze metrics from Amazon Elastic Kubernetes Service (EKS) clusters in different AWS accounts. This …

Amazon Managed Service for Prometheus Collector: An In-Depth Guide Read More »

Introduction Amazon Connect Cases now provides more granular search capabilities and customizable case list views, revolutionizing how agents and supervisors manage their workflows. This advancement enables users to filter cases based on custom field values, allowing for a more precise search and retrieval of relevant information. Additionally, the ability to tailor the layout of the …

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Amazon EventBridge has been a powerful tool for developers creating event-driven architectures, especially in a world increasingly reliant on real-time data processing and automation. As of January 31, 2025, significant enhancements have been introduced to the Amazon EventBridge console, allowing for improved event source discovery. This guide explores these features in depth, helping you to …

Discovering AWS Service Events: Elevating Amazon EventBridge Read More »