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In today’s digital era, contact centers play a critical role in providing exceptional customer service. To meet the ever-increasing expectations of customers, businesses need to leverage advanced technologies that enhance their contact center operations. Amazon Connect Contact Lens, a powerful tool developed by Amazon, revolutionizes the way contact centers operate by introducing real-time conversational analytics …

Amazon Connect Contact Lens: Real-Time Conversational Analytics for Chat Read More »

Amazon EC2 R8g instances are the latest addition to the Amazon Elastic Compute Cloud (EC2) family. These instances are powered by the revolutionary AWS Graviton4 processors, which have been custom-designed by Amazon Web Services (AWS). The R8g instances are part of the memory-optimized category and offer significant performance improvements over their predecessors, the R7g instances. …

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Introduction¶ In the world of artificial intelligence and machine learning, one of the challenges organizations face is building domain-specific applications that truly reflect the terminology and intricacies of their business. While there are already powerful language models available, such as those provided by Amazon’s Bedrock, they are often trained on large amounts of publicly available …

A Comprehensive Guide to Continued Pre-Training in Amazon Bedrock Read More »

In today’s data-driven world, organizations are constantly looking for ways to accelerate data processing and analysis to gain valuable insights and make informed decisions. Amazon EMR (Elastic MapReduce) and Amazon S3 (Simple Storage Service) are two powerful services offered by Amazon Web Services (AWS) that can help achieve this goal. And with the introduction of …

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Announcing Amazon Q expert capabilities for AWS marks a milestone in simplifying and optimizing the development, deployment, and management processes of applications on the Amazon Web Services (AWS) cloud platform. With its advanced conversational AI capabilities, Amazon Q can assist developers, architects, and operators at every stage of the application lifecycle, from architecture design to …

An In-depth Guide to Amazon Q Expert Capabilities for AWS (Preview) Read More »

Amazon Q is a groundbreaking conversational agent powered by generative AI technology. Specifically designed for contact center agents, this AI assistant is now integrated into Amazon Connect, offering real-time assistance to streamline support interactions. In this comprehensive guide, we delve into the features and capabilities of Amazon Q, exploring how it can enhance agent productivity …

Amazon Q in Connect: Empowering Contact Center Agents with Generative AI Read More »

Please note that this article is written in Markdown format. To ensure the best reading experience, please view it in a Markdown-enabled editor. Table of Contents¶ Introduction Executive Summaries for Data Insights Enhanced Q&A Experience Generating Interactive Data Stories SEO Considerations for QuickSight Q Conclusion Introduction¶ In today’s data-driven world, businesses need powerful analytics tools …

Amazon Q in QuickSight: A Simplified Approach to Data Exploration with Generative BI Capabilities (Preview) Read More »

Introduction¶ In today’s hyperconnected world, delivering exceptional customer experiences is crucial for businesses to gain a competitive edge. To help achieve this, Amazon Connect introduces new in-app, web, and video calling capabilities, allowing organizations to deliver personalized voice and video interactions within their websites and mobile applications. This comprehensive guide aims to provide a detailed …

Amazon Connect: Enhancing Customer Experience with In-App, Web, and Video Calling Read More »

Introduction¶ In a recent announcement, Amazon Web Services (AWS) unveiled the public preview of the zero-ETL integration feature between Amazon Aurora PostgreSQL and Amazon Redshift. This groundbreaking integration empowers businesses to leverage near real-time analytics and machine learning capabilities using petabytes of transactional data from Amazon Aurora. This guide explores the key aspects of this …

A Comprehensive Guide to Amazon Aurora PostgreSQL Zero-ETL Integration with Amazon Redshift Read More »

Introduction¶ In today’s data-driven world, organizations rely heavily on their data for making informed decisions. However, due to the presence of data silos and the complexity of analyzing data from multiple sources, deriving holistic insights can be a daunting task. To address this challenge, AWS has announced the public preview of the Amazon RDS for …

AWS Announces Amazon RDS for MySQL Zero-ETL Integration with Amazon Redshift (Public Preview) – Your Definitive Guide Read More »