Guide to Delivering Persistent Chat Experiences with Amazon Connect
Table of Contents 1. Introduction 2. Importance of Persistent Chats 3. Understanding Amazon Connect 4. Enabling Persistent Chats 5. Benefits of Persistent Chats 6. Implementation Considerations – 6.1 Scale and Performance – 6.2 Security 7. Best Practices for Using Persistent Chats – 7.1 Personalization and Contextualization – 7.2 Training and Agent Readiness – 7.3 Integrating …
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