Tutorial

Introduction¶ In recent years, Amazon Connect has become an increasingly popular cloud-based contact center solution for businesses of all sizes. Offering easy scalability, cost-effectiveness, and a wide range of features, Amazon Connect has proven to be a valuable tool in streamlining customer communications. In its latest update, Amazon Connect has introduced more granular access controls …

Amazon Connect: A Comprehensive Guide to More Granular Access Controls Read More »

Introduction¶ Amazon Linux (AL) is a popular operating system developed by Amazon Web Services (AWS). It is designed to provide a stable, secure, and high-performance environment for running applications in the AWS cloud. In the latest release, AL2023.3, Amazon has introduced support for KVM and VMWare images, along with new packages like libreswan, NodeJS20, and …

Amazon Linux announces support for KVM and VMWare images with AL2023.3 Read More »

Introduction¶ Amazon Connect, the easy-to-use cloud contact center by Amazon Web Services (AWS), has introduced a new capability that allows for more granular billing. This feature is now available in all AWS regions where Amazon Connect operates. This guide aims to provide a detailed understanding of Amazon Connect’s granular billing, along with additional technical and …

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Introduction¶ In an effort to enhance productivity and improve customer experiences, Amazon Connect Tasks now offers the ability to pause and resume tasks. This feature enables contact center agents to efficiently manage their workload and maintain organization without losing track of important tasks. With the introduction of pausing and resuming tasks, agents can prioritize their …

Amazon Connect Tasks: A Complete Guide to Pausing and Resuming Tasks Read More »

Amazon DocumentDB is a fully managed, native JSON database service offered by AWS (Amazon Web Services) that makes it simple and cost-effective to operate critical document workloads at virtually any scale without the hassle of managing infrastructure. In a recent update, Amazon DocumentDB introduced an enhanced feature allowing 1-click EC2 connectivity with Amazon EC2 instances, …

Amazon DocumentDB now supports 1-click EC2 connectivity with Amazon EC2 instance Read More »

In this guide, we will explore the new features of Amazon Connect Cases that allow for the monitoring and updating of cases using rules. We will also delve into how these rules can be used to create tasks, update cases, and send email alerts. Furthermore, we will explore the integration of Amazon Connect Contact Lens …

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Table of Contents: Introduction Why Upgrade to SQL Server 2022 CU10? Understanding Amazon RDS for SQL Server Upgrading Amazon RDS for SQL Server Database Instances 4.1 Upgrading using the Amazon RDS Management Console 4.2 Upgrading using the AWS CLI Preparing for the Upgrade 5.1 Backup Your Database 5.2 Check Compatibility 5.3 Review and Test Your …

Comprehensive Guide to Upgrading Your Amazon RDS for SQL Server Database Instances to SQL Server 2022 CU10 Read More »

Introduction¶ In today’s digital landscape, businesses are increasingly relying on cloud computing services to power their applications and drive their success. Amazon Elastic Compute Cloud (EC2) is one of the leading cloud computing platforms offered by Amazon Web Services (AWS). With a wide range of instance types and features, EC2 provides businesses with the flexibility, …

Amazon EC2 M7g Instances: A Comprehensive Guide to Increased Scalability and Reduced Carbon Footprint Read More »

In recent years, the popularity of cloud computing has skyrocketed, with numerous businesses leveraging the power of the cloud to enhance their operations and improve scalability. Amazon Web Services (AWS) has been a key player in cloud computing, offering a wide range of services to cater to different business needs. One of the services offered …

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AWS Control Tower has recently launched landing zone version 3.3, bringing with it several updates to managed resources, resource-based policies, and controls. These updates are designed to enhance the flexibility, security, and manageability of your AWS environment. In this article, we will explore the key features of AWS Control Tower landing zone version 3.3, focusing …

AWS Control Tower Landing Zone Updates Managed Policies and Controls Read More »