Amazon Connect Outbound Campaigns: A Guide to Agentless Voice Dialing
Introduction¶ Amazon Connect outbound campaigns now offer voice dialing with no agents required, empowering businesses to conduct high-volume outreach efficiently and effectively. With the introduction of the “Agentless” dial type, businesses can proactively communicate with their customers, providing personalized voice notifications, appointment reminders, and enabling self-service through the Interactive Voice Response (IVR) system. This comprehensive …
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