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Note: This guide is written in Markdown format. Introduction¶ Amazon Connect, a cloud-based contact center service provided by Amazon Web Services (AWS), has recently introduced a new API that allows users to programmatically update the priority of contacts. This offers greater flexibility and control over managing various types of contacts, such as voice calls, callbacks, …

A Comprehensive Guide to Using Amazon Connect’s New API to Update Contact Priority Read More »

In this comprehensive guide, we will explore how to perform remote debugging of model training code running in Amazon SageMaker using your local development environment. With this capability, you can effectively diagnose and troubleshoot stuck training jobs, monitor compute resources, debug training scripts, and quickly fix and execute them. We will also cover how to …

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Introduction¶ In the ever-evolving landscape of cybersecurity, organizations are constantly seeking ways to enhance their security posture while minimizing support costs and operational complexity. AWS (Amazon Web Services), a leading cloud service provider, offers a powerful solution called IAM (Identity and Access Management) Roles Anywhere to achieve these goals effectively. This comprehensive guide will provide …

IAM Roles Anywhere: A Complete Guide Read More »

Overview¶ Amazon Kinesis Data Firehose is a fully managed streaming service provided by Amazon Web Services (AWS). It enables customers to capture, transform, and load massive amounts of streaming data into storage destinations such as Amazon S3, Amazon Redshift, or Amazon Elasticsearch Service. To ensure reliable delivery of data, Kinesis Data Firehose buffers the incoming …

Amazon Kinesis Data Firehose: Zero Buffering for Faster Data Insights Read More »

Introduction¶ In today’s rapidly evolving cloud environment, maintaining the security and compliance of your resources is crucial. AWS Config rules provide a powerful solution for ensuring that your resources adhere to best practices and industry standards. With the recent release of the remediation feature in the Israel (Tel Aviv) Region, you now have the ability …

A Comprehensive Guide to Remediating Non-compliant Resources with AWS Config Rules Read More »

Introduction¶ Amazon EMR Studio is a web-based integrated development environment (IDE) that enables data users to analyze and process large datasets using popular big data frameworks such as Apache Spark and Hadoop. One of the key features of EMR Studio is the ability to create and configure Workspaces, which serve as isolated environments where users …

Amazon EMR Studio: User Level Permissions for Git Repositories Read More »

The Amazon EC2 Console has recently introduced a redesigned and improved launch experience in the AWS GovCloud (US) Regions. This new launch experience aims to simplify and expedite the process of launching an instance for console users. In this guide, we will explore the various features and benefits of the new EC2 Console instance launch …

New EC2 Console Instance Launch Experience in AWS GovCloud (US) Regions Read More »

The complete guide to understanding and utilizing Amazon Kinesis Data Firehose in the AWS Canada West (Calgary) region. Table of Contents¶ Introduction Getting Started with Amazon Kinesis Data Firehose Configuring Data Producers Destination Configuration Transforming Data with Amazon Kinesis Data Firehose Advanced Features of Amazon Kinesis Data Firehose Monitoring and Troubleshooting Best Practices Conclusion References …

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Introduction¶ In today’s fast-paced business environment, it is crucial to provide excellent customer service. Ensuring that customers are connected to the right agent who can effectively address their needs can significantly impact customer satisfaction and overall business success. Amazon Connect, a cloud-based contact center service, now offers a groundbreaking feature that allows the routing of …

Amazon Connect: A Comprehensive Guide to Routing Contacts with Agent Proficiencies Read More »

Amazon Connect Tasks is an efficient tool that allows you to link and track tasks with associated contacts. This feature simplifies task management and provides agents with a streamlined workflow. By utilizing related contact IDs in Connect flows or the Connect agent workspace, you can ensure that all agent tasks are prioritized, assigned, and completed …

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