Guide Version 1.0 Introduction¶ Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), now offers an enhanced API for accessing historical agent and contact metrics. This update allows users to access a longer historical data of 90 days, compared to the previous limit of 35 days. The expanded timeframe opens up new …
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Introduction¶ Are you looking for efficient and powerful Amazon EC2 instances? Look no further! In this comprehensive guide, we will delve into the world of Amazon EC2 C7g, M7g, and R7g instances, which are now available in AWS Region US West (N. California). These instances not only provide exceptional performance but also help reduce your …
The Ultimate Guide to Amazon EC2 C7g, M7g, and R7g Instances Read More »
Introduction¶ In a continuous effort to provide exceptional customer service, Amazon Connect has recently introduced new contact and agent performance metrics in its GetMetricDataV2 API. This enhancement allows contact center managers to gain deeper insights into queue and agent performance, enabling businesses to optimize their customer support processes. With these additional metrics, managers can monitor …
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Introduction¶ AWS App Runner is a fully managed service provided by Amazon Web Services (AWS) that simplifies the process of deploying and running containerized applications. It allows you to build, deploy, and scale your applications without the need for manual configuration or infrastructure management. In the latest update to AWS App Runner, improvements have been …
AWS App Runner: Launching Improvements for Using Custom Domains Read More »
In this comprehensive guide, we will explore the latest feature of AWS Health that allows you to aggregate health events in your organization to Amazon EventBridge. This feature is specifically designed for organizations that use AWS Organizations and want to have a centralized view of all health events across their accounts. AWS Health is an …
Introduction¶ In recent news, Amazon Web Services (AWS) has expanded the availability of the AWS Resource Explorer to two additional regions, enabling users to search and manage their AWS resources more efficiently. This guide serves as a comprehensive resource for understanding and utilizing the AWS Resource Explorer, covering various aspects from accessing the console to …
Guide to AWS Resource Explorer: Unlocking the Power of Resource Management Read More »
Introduction¶ Amazon Virtual Private Cloud (Amazon VPC) IP Address Manager (IPAM) is a powerful tool that allows you to efficiently manage and organize your IP addresses within your VPCs. With IPAM, you can automate IP address assignments, track critical IP address information, and simplify your IP address planning process. In this guide, we will explore …
Introduction¶ In this guide, we will explore the recently announced general availability of AWS IoT Device Management’s Software Package Catalog. This feature allows you to register and manage software package versions and related metadata in a centralized location. We will discuss how the Software Package Catalog integrates with other AWS IoT Device Management services, such …
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Amazon SageMaker Canvas is a powerful tool for machine learning (ML) developers. It simplifies the process of building, training, and deploying ML models. With its recent update, SageMaker Canvas now supports foundation models (FMs), expanding its capabilities even further. In this guide, we will explore the various aspects of SageMaker Canvas, FMs, and their implications …
Guide to Amazon SageMaker Canvas and Foundation Models (FMs) Read More »
Introduction¶ In this comprehensive guide, we will explore the latest feature of Amazon Connect that allows users to utilize multiple out-of-the-box chat widgets per instance. We will delve into the technicalities, advantages, and SEO implications of using multiple chat widgets. This guide will walk you through the process of customizing each widget through the Amazon …
Ultimate Guide to Using Multiple Chat Widgets in Amazon Connect Read More »
