Tutorial

A Comprehensive Guide to Amazon EMR Studio’s Interactive Query Editor powered by Amazon Athena

Introduction¶ Amazon EMR Studio is a powerful tool that provides a unified data analysis environment for developing data engineering and data science applications. It allows users to seamlessly work with large-scale datasets and perform complex analytics tasks. In this guide, we will focus on one of the most exciting features of EMR Studio – the …

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Amazon Connect Contact Lens Conversational Analytics Dashboard

Introduction¶ Amazon Connect now offers a pre-built Contact Lens conversational analytics dashboard that provides valuable insights into customer contacts. This guide will explore the features and functionalities of this dashboard, and how it can help contact center managers analyze call drivers, understand customer behavior, and improve overall performance. We will also discuss the technical aspects …

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New Amazon Pinpoint SMS Management Capabilities for Developers

In the fast-paced world of communication, SMS messaging plays a vital role in reaching out to customers effectively. To enhance this capability, Amazon Pinpoint has introduced new management features specifically designed for developers. These features allow developers to fine-tune their SMS programs, ensuring maximum message deliverability and reliability. In this comprehensive guide, we will explore …

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The Ultimate Guide to Managing Quotas in Amazon Connect Using AWS Service Quotas

In today’s fast-paced customer service landscape, it is crucial for contact centers to have a clear understanding of their resource capacity. Being able to manage and adjust quotas efficiently is essential to ensure smooth operations and meet the demands of your growing customer base. That’s where AWS Service Quotas comes into play. With its integration …

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Amazon Connect: Quick Responses for Efficient Chat Support

Introduction¶ In today’s fast-paced business environment, providing excellent customer service is crucial for maintaining customer satisfaction and loyalty. Contact centers play an essential role in delivering exceptional support to customers through various communication channels. With the growing popularity of online chat as a preferred mode of communication, it is essential for contact center agents to …

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Introduction

Amazon QuickSight is a cloud-powered business intelligence (BI) service provided by Amazon Web Services (AWS). It allows users to create interactive dashboards, perform ad-hoc analysis, and gain insights from their data. With the recent update, QuickSight now supports programmatic user access management by assigning groups to roles. This guide article will explore this new feature …

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Ultimate Guide to Amazon Connect Queue Performance Dashboard

Introduction¶ In the world of contact centers, analyzing and improving performance is crucial for delivering exceptional customer service. Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has recently introduced a pre-built queue performance dashboard. This dashboard empowers contact center managers to analyze, track, and enhance the performance of their queues. By …

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AWS Lambda IAM Access Control for Multi-VPC enabled Amazon MSK Clusters

Introduction¶ AWS Lambda is a serverless computing service that allows developers to run their applications without provisioning or managing servers. It provides a scalable and event-driven platform for executing code in response to various events. With the ever-increasing complexity of modern applications, it is essential to have secure and efficient access control mechanisms in place. …

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