Tutorial

Introduction¶ Amazon Connect now offers a pre-built Contact Lens conversational analytics dashboard that provides valuable insights into customer contacts. This guide will explore the features and functionalities of this dashboard, and how it can help contact center managers analyze call drivers, understand customer behavior, and improve overall performance. We will also discuss the technical aspects …

Amazon Connect Contact Lens Conversational Analytics Dashboard Read More »

In the fast-paced world of communication, SMS messaging plays a vital role in reaching out to customers effectively. To enhance this capability, Amazon Pinpoint has introduced new management features specifically designed for developers. These features allow developers to fine-tune their SMS programs, ensuring maximum message deliverability and reliability. In this comprehensive guide, we will explore …

New Amazon Pinpoint SMS Management Capabilities for Developers Read More »

In today’s fast-paced customer service landscape, it is crucial for contact centers to have a clear understanding of their resource capacity. Being able to manage and adjust quotas efficiently is essential to ensure smooth operations and meet the demands of your growing customer base. That’s where AWS Service Quotas comes into play. With its integration …

The Ultimate Guide to Managing Quotas in Amazon Connect Using AWS Service Quotas Read More »

Introduction to Amazon VPC IP Address Manager¶ Amazon Virtual Private Cloud (VPC) is a service that allows you to create and manage a virtual network in the AWS cloud. With VPC, you can provision virtual resources such as EC2 instances and manage their network configurations, security groups, and IP addresses. IP Address Manager (IPAM) is …

Amazon VPC IP Address Manager: A Comprehensive Guide Read More »

Introduction¶ In today’s fast-paced business environment, providing excellent customer service is crucial for maintaining customer satisfaction and loyalty. Contact centers play an essential role in delivering exceptional support to customers through various communication channels. With the growing popularity of online chat as a preferred mode of communication, it is essential for contact center agents to …

Amazon Connect: Quick Responses for Efficient Chat Support Read More »

Amazon QuickSight is a cloud-powered business intelligence (BI) service provided by Amazon Web Services (AWS). It allows users to create interactive dashboards, perform ad-hoc analysis, and gain insights from their data. With the recent update, QuickSight now supports programmatic user access management by assigning groups to roles. This guide article will explore this new feature …

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Introduction¶ In the world of contact centers, analyzing and improving performance is crucial for delivering exceptional customer service. Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has recently introduced a pre-built queue performance dashboard. This dashboard empowers contact center managers to analyze, track, and enhance the performance of their queues. By …

Ultimate Guide to Amazon Connect Queue Performance Dashboard Read More »

Introduction¶ AWS Lambda is a serverless computing service that allows developers to run their applications without provisioning or managing servers. It provides a scalable and event-driven platform for executing code in response to various events. With the ever-increasing complexity of modern applications, it is essential to have secure and efficient access control mechanisms in place. …

AWS Lambda IAM Access Control for Multi-VPC enabled Amazon MSK Clusters Read More »

Table of Contents Introduction What is Amazon CodeCatalyst? What is Virtual Private Cloud (VPC)? Why is integrating CodeCatalyst with VPC important? Setting up CodeCatalyst with VPC Creating a VPC Configuring CodeCatalyst to use the VPC Unlocking Use Cases with VPC in CodeCatalyst Accessing private resources in a VPC Validating private resource deployment through API calls …

Technical Guide to Using Amazon CodeCatalyst with Virtual Private Cloud (VPC) Read More »

Introduction¶ Amazon EMR Serverless is a breakthrough solution that empowers data engineers and analysts to seamlessly perform petabyte-scale data analytics in the cloud. This serverless option within Amazon EMR eliminates the need for manual cluster configuration, optimization, and management, enabling users to focus on extracting insights from their data. In this comprehensive guide, we will …

Amazon EMR Serverless: A Comprehensive Guide Read More »