Tutorial

Email support is a crucial element of modern customer service. Companies are always looking for ways to improve efficiency and customer satisfaction. Thanks to generative AI technology, Amazon Connect is revolutionizing the way support emails are managed, providing agents with powerful tools like conversation overviews and suggested responses. In this comprehensive guide, we’ll dive deep …

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Introduction¶ In today’s fast-paced digital landscape, efficient communication is crucial to business success. The AWS End User Messaging service has made significant strides by introducing onboarding progress alerts that can now be sent via Slack, Email, and other Amazon EventBridge destinations. This guide aims to provide a comprehensive understanding of how businesses can leverage these …

Comprehensive Guide: AWS End User Messaging Alerts Simplified Read More »

Introduction Today, we stand at a pivotal moment in the evolution of video streaming technology. The integration of Amazon Kinesis Video Streams (KVS) with IPv6 support marks a significant milestone not just for AWS users, but for the entire streaming industry. This enhancement addresses the growing concern of IPv4 address exhaustion, allowing users to leverage …

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Amazon OpenSearch Ingestion now supports batch AI inference, a game-changing feature that’s perfect for businesses looking to optimize their data processing. With the growing reliance on data-driven decision-making, this advancement allows users to efficiently enrich and ingest large datasets into their Amazon OpenSearch Service domains. This guide explores the key functionalities, use cases, and implementation …

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AWS Glue now adds write operations for SAP OData, Adobe Marketo Engage, Salesforce Marketing Cloud, and HubSpot connectors, enabling seamless data integration and management. This guide will explore in-depth how this functionality transforms data workflows and enhances your data framework—perfect for data engineers, analysts, and marketers alike. We’ll break down practical steps, best practices, and …

Unlocking Data Integration: AWS Glue Writes to Key Marketing Tools Read More »

In the world of customer service, effective workforce management is paramount. Amazon Connect now provides agent time-off balance data in analytics data lake features that streamline operations and enhance decision-making. This recent update makes it significantly easier to manage agent time-off by offering comprehensive insights into employee absences, allowing for better resource allocation and ensuring …

Amazon Connect: Harnessing Agent Time-Off Balance Data in Analytics Read More »

Introduction In an increasingly digital world, efficient and reliable connectivity is paramount for businesses. In this comprehensive guide, we’ll explore the recent announcement by AWS regarding the 100G expansion in Makati City, Philippines as part of their AWS Direct Connect service. This enhancement provides dedicated connections with MACsec encryption, ushering in a new era of …

AWS Direct Connect: 100G Expansion in Makati City, Philippines Read More »

In today’s fast-paced business environment, organizations continuously seek ways to enhance performance and efficiency. With AWS’s latest update, Amazon Connect now supports agent screen recording for ChromeOS devices, you can significantly improve agent performance and training. This comprehensive guide will walk you through everything you need to know about this new feature, including how to …

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AWS Directory Service has recently transformed the way organizations handle their directory environments with the introduction of API-driven upgrades to Managed Microsoft AD. This feature enables users to programmatically upgrade their Microsoft AD from the Standard Edition to the Enterprise Edition using the UpdateDirectorySetup API. This comprehensive guide delves into the core aspects of this …

AWS Directory Service: Programmatic Upgrades to Managed Microsoft AD Read More »

In today’s data-driven world, organizations rely heavily on data collaboration while ensuring privacy and security. With the introduction of AWS Clean Rooms supporting data access budgets, companies can now engage in collaborative data analysis without compromising sensitive information. In this comprehensive guide, you will learn everything you need to know about AWS Clean Rooms and …

AWS Clean Rooms: How Data Access Budgets Enhance Collaboration Read More »