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Amazon Connect Contact Lens can now take automated actions based on hold times and agent interaction time, transforming how contact centers manage customer interactions. This powerful enhancement allows managers to create highly customizable rules that analyze patterns in customer interactions, assess agent performance, and improve overall service quality. In this guide, we will explore how …

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Posted on: Feb 11, 2025 With the rise of modern applications relying on dynamic data from various sources, building efficient and responsive APIs has never been more critical. AWS AppSync has always been at the forefront of this evolution, and the introduction of operation-level caching for GraphQL APIs is a significant milestone. This guide will …

AWS AppSync: Operation-Level Caching for GraphQL APIs Read More »

In a significant advancement for voice technology, Amazon Polly has launched a new voice, Jasmine, tailored specifically for Singaporean English. This innovative Neural Text-to-Speech (NTTS) female voice provides a unique solution for developers and businesses looking to incorporate more localized speech capabilities into their applications. In this comprehensive guide, we will explore what this means …

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On February 13, 2025, Amazon Q generative SQL became available in additional regions, specifically within the Amazon Redshift Query Editor for US East (Ohio) and Asia Pacific (Seoul). This feature revolutionizes how SQL queries are authoring in the web-based Query Editor, making SQL query formulation accessible and efficient, regardless of a user’s SQL expertise. In …

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The recently announced feature enabling the removal of Availability Zones (AZs) for AWS Network Load Balancers (NLB) marks a significant enhancement in managing your cloud infrastructure efficiently. As businesses evolve—be it through mergers, acquisitions, or changing data residency laws—having the capability to swiftly adjust the architecture of a Network Load Balancer becomes crucial. This comprehensive …

AWS Network Load Balancer: Removing Availability Zones Simplified Read More »

Amazon RDS for PostgreSQL supports minor versions 17.3, 16.7, 15.11, 14.16, and 13.19. In this comprehensive guide, we will explore the significance of upgrading to these minor versions, the features included in each update, how to manage upgrades, and best practices to ensure your PostgreSQL databases are running optimally. Table of Contents¶ Introduction to Amazon …

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The announcement of Amazon EC2 M7g instances being made available in more regions marks a significant milestone in cloud computing. Starting from February 13, 2025, these instances are now accessible in the Asia Pacific (Jakarta, Melbourne, Osaka) and AWS GovCloud (US-East) regions, powered by the highly efficient AWS Graviton3 processors. This extensive guide will delve …

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Posted on: Feb 13, 2025 Amazon Elastic Compute Cloud (Amazon EC2) C6in instances are now enhancing cloud computing capabilities in Chicago and New York City Local Zones. These cutting-edge instances are powered by 3rd Generation Intel Xeon Scalable processors and boast an all-core turbo frequency of up to 3.5 GHz. As x86-based Amazon EC2 compute-optimized …

Amazon EC2 C6in Instances: Powering Chicago & NYC Local Zones Read More »

Posted on: Feb 13, 2025 Amazon RDS for MySQL has announced the Extended Support minor version 5.7.44-RDS.20250103, a critical update for users invested in MySQL databases. This comprehensive guide will delve deep into the implications of this version, detailing the enhancements, patch notes, and best practices for upgrading. In an evolving cloud environment, understanding the …

Extended Support for Amazon RDS MySQL 5.7.44-RDS.20250103 Read More »

Introduction¶ On February 13, 2025, Amazon made a significant announcement regarding its OpenSearch Serverless service. The latest update has expanded support for time-series workloads up to 100TB, bringing exciting new capabilities for those managing large datasets. With its serverless architecture, OpenSearch Serverless simplifies the execution of search and analytics workloads without the burden of infrastructure …

Amazon OpenSearch Serverless: 100TB Support for Time-Series Workloads Read More »