admin

In the ever-evolving landscape of customer service, having access to detailed and accurate contact information can make the difference between a satisfied customer and a frustrated one. Amazon Connect recently updated its DescribeContact API to provide richer contact information, enhancing operational efficiency and improving the customer experience. In this guide, we’ll explore everything you need …

Enhanced Contact Information in Amazon Connect’s DescribeContact API Read More »

On May 1, 2025, Amazon announced a significant enhancement to the Amazon Connect platform. This update introduces post-contact completion events in the Contact Event Stream via Amazon EventBridge. These improvements allow contact centers to gain real-time insights into customer and agent interactions, marking a pivotal shift in the level of detail and responsiveness available in …

Amazon Connect’s New Post-Contact Event: Real-Time Insights Read More »

In the evolving landscape of customer service, tools like Amazon Connect Contact Lens have become indispensable. The recently launched real-time adherence dashboard is a game changer for contact centers, streamlining the process for supervisors to manage agent performance efficiently. This guide provides an in-depth look at this innovative feature, exploring its functionalities, benefits, and implications …

Amazon Connect Contact Lens: Real-Time Adherence Dashboard Explained Read More »

Published on: Apr 30, 2025 In a significant move to bolster the reliability and availability of databases hosted on Amazon RDS (Relational Database Service), AWS has introduced Cross-Region Automated Backups in five additional AWS Regions. This feature allows users to replicate automated backups across specific geographic locations, reinforcing disaster recovery strategies and reducing downtime. With …

Amazon RDS Enhances Database Resilience with Cross-Region Backups Read More »

Amazon SageMaker has transformed how businesses approach data processing and machine learning. With its latest feature, the scheduling experience for Visual ETL and Query editors, it simplifies the way users manage their data workflows. This guide explores everything you need to know about this new scheduling feature, how to leverage it for efficient data management, …

Unified Scheduling for Visual ETL and Query Editors in SageMaker Read More »

Introduction¶ AWS Resource Explorer is now available in three additional AWS Regions: Asia Pacific (Malaysia), Asia Pacific (Thailand), and Mexico (Central). With this exciting update, users can significantly enhance the management and discovery of their AWS resources using AWS Resource Explorer’s powerful search capabilities. This guide aims to provide an in-depth understanding of AWS Resource …

AWS Resource Explorer Expands to 3 New Regions Read More »

Amazon Kinesis Data Streams now supports tagging and Attribute-Based Access Control for consumers, enhancing the efficiency and manageability of your data stream applications. This powerful addition allows for improved resource management and fine-grained access control, making it a game changer for businesses utilizing this AWS service. In this guide, we will dive deep into the …

Amazon Kinesis Data Streams: Tagging and ABAC for Consumers Read More »

In the fast-evolving world of cloud computing, managing cloud expenditures efficiently is crucial for every organization. As part of this endeavor, AWS Budgets has announced support for additional cost metrics and filtering capabilities, providing users with enhanced control over tracking and managing their cloud costs. In this guide, you’ll learn everything you need to know …

AWS Budgets Enhancements: Complete Guide to New Cost Metrics Read More »

Last Updated: April 29, 2025 Posted On: April 29, 2025 In today’s fast-paced, cloud-centric world, organizations are continually searching for solutions that improve efficiency, security, and consistency in their operations. The announcement that Amazon EKS Hybrid Nodes now supports Bottlerocket marks a significant step forward in the evolution of Kubernetes management. This guide explores what …

Amazon EKS Hybrid Nodes Now Supports Bottlerocket Read More »

Amazon Relational Database Service (Amazon RDS) on AWS Outposts has recently announced the support for generation 7i instances for both Amazon RDS for MySQL and PostgreSQL. This support revolutionizes how organizations can deploy fully managed database instances directly in their on-premises environments. The introduction of these latest instances enables businesses to capitalize on enhanced performance …

Generation 7i Instances Now Live for RDS on AWS Outposts Read More »