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In a rapidly evolving digital landscape, ensuring seamless communication and enhanced productivity for customer service agents is vital. The recent announcement that Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops introduces significant advancements in voice quality and latency. This guide will delve deep into this new feature, exploring …

Amazon Connect Agent Workspace: Audio Optimization in Virtual Desktops Read More »

Introduction On January 15, 2025, the launch of the Amazon Q Developer plugin for CloudZero marked a significant advancement in cloud cost management. By enabling seamless access to CloudZero’s cloud cost optimization platform directly within the AWS Management Console, the Amazon Q Developer provides administrators and builders with an innovative tool for managing cloud expenses. …

Unlocking Cost Insights: Amazon Q Developer Plugin for CloudZero Read More »

On January 15, 2025, AWS announced the availability of larger General Purpose bundles for Amazon WorkSpaces Personal and Core offerings. These new bundles, named GeneralPurpose.4xlarge and GeneralPurpose.8xlarge, bring robust cloud desktop solutions optimized for resource-intensive Windows workloads. This guide will explore everything you need to know about the new General Purpose bundles, their features, pricing, …

AWS Expands WorkSpaces with New General Purpose Bundles Read More »

AWS Marketplace now supports tax collection and multiple tax profiles for Switzerland, providing Independent Software Vendors (ISVs) registered for Swiss Value Added Tax (VAT) with an efficient way to manage their tax obligations. This article offers an exhaustive guide on the features and implications of these updates for ISVs operating within or aiming to penetrate …

Simplifying Tax Operations: AWS Marketplace & Swiss VAT Read More »

The cloud landscape is evolving rapidly, and businesses are continually seeking scalable solutions for their search and analytics workloads. As of January 15, 2025, Amazon OpenSearch Serverless is now available in the Asia Pacific (Hong Kong) region. This guide will delve into everything you need to know about this exciting announcement, with a focus on …

Amazon OpenSearch Serverless Expands to Hong Kong Read More »

In today’s fast-paced business environment, effective communication with customers is essential, and the advancements in cloud-based solutions are making this more accessible than ever. With the introduction of customizable Amazon Connect Contact Lens dashboards, users can leverage these configurations to better analyze and improve customer service operations. This guide provides an in-depth exploration of the …

Configurable Amazon Connect Contact Lens Dashboards: A Comprehensive Guide Read More »

AWS Resource Explorer has recently announced the integration of 29 new resource types across all AWS commercial regions. This enhancement allows customers to search seamlessly across various AWS services, thus improving resource management and discovery. The newly supported resource types originate from notable services including Amazon FSx, Amazon Route 53, and AWS Glue, among others. …

AWS Resource Explorer Expands to 29 New Resource Types Read More »

Amazon Elastic Compute Cloud (Amazon EC2) R8g instances are now available in AWS Asia Pacific (Sydney) and AWS Europe (Spain) regions, enhancing global cloud computing capabilities. Launched on January 16, 2025, these instances are powered by AWS Graviton4 processors, which deliver outstanding performance improvements for memory-intensive workloads. In this comprehensive guide, we will delve into …

Amazon EC2 R8g Instances Expand to More Regions Read More »

Posted on: Jan 16, 2025 AWS has been a leader in the cloud computing space, consistently evolving to meet the needs of its users. With the introduction of new larger sizes on Amazon EC2 Flex instances, specifically the 12xlarge and 16xlarge options available for C7i-flex and M7i-flex instances, the company is further enhancing its service …

New EC2 Flex Instance Sizes: Unlocking Enhanced Performance Read More »

Introduction: On January 17, 2025, Amazon Web Services (AWS) announced the availability of Amazon Connect screen recording in AWS GovCloud (US-West) regions. This significant addition caters to government and public sector customers, offering them a robust tool for quality assurance and enhanced operational efficacy. This guide aims to provide a comprehensive overview of Amazon Connect …

Amazon Connect Screen Recording Now Available in AWS GovCloud Read More »