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Amazon Connect Contact Lens has recently introduced an exciting feature: generative AI-powered contact categorization. This enhancement dramatically changes how businesses can handle customer interactions by automatically categorizing contacts based on predefined criteria. In this guide, we will explore the ins and outs of this innovative feature, making sure to cover its technical aspects, benefits, and …

AI-Powered Contact Categorization with Amazon Connect Read More »

On February 28, 2025, Amazon announced a significant enhancement to its Data Lifecycle Manager (DLM), now allowing users to leverage AWS PrivateLink to connect directly to the Amazon Data Lifecycle Manager APIs from within their Virtual Private Clouds (VPCs). This move marks a critical improvement in data security and communication efficiency for organizations handling sensitive …

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In a significant update, Amazon Connect has launched the ability for agents to exchange shifts with each other, providing greater schedule flexibility without compromising service levels. This new feature is designed to streamline the scheduling process, giving contact center agents the flexibility to manage their work-life balance while ensuring that customer service remains seamless. In …

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AWS Batch has recently introduced a powerful feature – resource aware scheduling. This advancement allows developers to optimize job scheduling by taking into account consumable resources (CRs) such as third-party license tokens, database access bandwidth, budgetary limits, and more. In this comprehensive guide, we’ll delve into how resource aware scheduling works, its benefits, its implementation, …

AWS Batch Resource Aware Scheduling: A Comprehensive Guide Read More »

Amazon EC2 recently announced the general availability of Time-based Copy for Amazon Machine Images (AMIs). This innovative feature is designed to enhance the user experience by allowing customers to meet their compliance objectives and streamline their operations. With this guide, we will explore the intricacies of Time-based Copy for AMIs, its advantages, implementation procedures, and …

Time-based Copy for AMIs: A New Era for Amazon EC2 Users Read More »

Introduction In a significant enhancement for cloud database operations, Amazon RDS for Db2 now supports M7i and R7i instance types. This upgrade introduces advanced capabilities and performance for users leveraging Db2 databases in the cloud. With the new Intel-based instances, Amazon continues to provide robust solutions for various workloads while ensuring high availability and security …

Amazon RDS for Db2 Now Supports M7i and R7i Instances Read More »

In today’s cloud-driven world, businesses rely heavily on database performance to ensure smooth operations and customer satisfaction. This guide explores how Database Insights provides on-demand analysis for RDS MySQL and RDS MariaDB. By leveraging advanced machine learning techniques, Amazon CloudWatch allows users to identify performance bottlenecks, learn about trends during specific time periods, and implement …

Optimizing RDS MySQL and MariaDB with Database Insights Read More »

Amazon Relational Database Service (Amazon RDS) for MariaDB now supports MariaDB minor versions 11.4.5, 10.11.11, 10.6.21, and 10.5.28. Understanding the significance of these updates can enhance your database’s security, performance, and overall functionality. In this guide, we will discuss everything you need to know about Amazon RDS for MariaDB, the new minor versions, their benefits, …

Amazon RDS for MariaDB: Minor Version Support Explained Read More »

The Amazon RDS Data API for Aurora is now available in 10 additional AWS regions, making it easier for developers to access serverless and provisioned databases without having to manage connections or utilize traditional database drivers. In this comprehensive guide, we will explore the features, advantages, use cases, and technical aspects of the Amazon RDS …

Amazon RDS Data API for Aurora Expands to 10 New Regions Read More »

Transforming Customer Engagement with Personalized Greetings In today’s fast-paced digital marketplace, effective customer engagement is crucial for business success. Amazon Connect now supports interactive welcome messages when starting chats, allowing businesses to deliver contextual and personalized experiences that enhance customer satisfaction. This article will provide a comprehensive guide on how to implement and optimize these …

Amazon Connect: Interactive Welcome Messages for Chats Read More »