October 2025

In the world of customer service, effective workforce management is paramount. Amazon Connect now provides agent time-off balance data in analytics data lake features that streamline operations and enhance decision-making. This recent update makes it significantly easier to manage agent time-off by offering comprehensive insights into employee absences, allowing for better resource allocation and ensuring …

Amazon Connect: Harnessing Agent Time-Off Balance Data in Analytics Read More »

Introduction In an increasingly digital world, efficient and reliable connectivity is paramount for businesses. In this comprehensive guide, we’ll explore the recent announcement by AWS regarding the 100G expansion in Makati City, Philippines as part of their AWS Direct Connect service. This enhancement provides dedicated connections with MACsec encryption, ushering in a new era of …

AWS Direct Connect: 100G Expansion in Makati City, Philippines Read More »

In today’s fast-paced business environment, organizations continuously seek ways to enhance performance and efficiency. With AWS’s latest update, Amazon Connect now supports agent screen recording for ChromeOS devices, you can significantly improve agent performance and training. This comprehensive guide will walk you through everything you need to know about this new feature, including how to …

Enhancing Performance with Amazon Connect Screen Recording on ChromeOS Read More »

AWS Directory Service has recently transformed the way organizations handle their directory environments with the introduction of API-driven upgrades to Managed Microsoft AD. This feature enables users to programmatically upgrade their Microsoft AD from the Standard Edition to the Enterprise Edition using the UpdateDirectorySetup API. This comprehensive guide delves into the core aspects of this …

AWS Directory Service: Programmatic Upgrades to Managed Microsoft AD Read More »

In today’s data-driven world, organizations rely heavily on data collaboration while ensuring privacy and security. With the introduction of AWS Clean Rooms supporting data access budgets, companies can now engage in collaborative data analysis without compromising sensitive information. In this comprehensive guide, you will learn everything you need to know about AWS Clean Rooms and …

AWS Clean Rooms: How Data Access Budgets Enhance Collaboration Read More »

In today’s data-driven environment, the ability to orchestrate complex workflows efficiently is crucial. This guide will explore the groundbreaking Apache Airflow 3.0 support in Amazon Managed Workflows for Apache Airflow (MWAA), one of the most significant advancements in workflow orchestration. Here, we will dive deep into the features, enhancements, and actionable insights related to this …

Unleashing the Power of Apache Airflow 3.0 on Amazon Managed Workflows Read More »

Introduction¶ In today’s digital landscape, scalability and flexibility are paramount to building resilient applications. In this context, Amazon Keyspaces (for Apache Cassandra) emerges as a formidable player, especially with its latest enhancement—IPv6 dual-stack endpoints. This guide provides in-depth insights on how organizations can leverage this new feature to make their applications more robust and future-proof. …

Unlocking the Power of Amazon Keyspaces: IPv6 Dual-Stack Support Read More »

Introduction In the world of cloud gaming and streaming applications, flexibility and adaptability are key. With the introduction of Amazon GameLift Streams adding IPv6 support for streaming Windows applications, developers can now leverage a powerful feature that enhances connectivity options for users. This article will guide you through the intricacies of this new development, what …

Unlocking the Future: Amazon GameLift Streams Adds IPv6 Support Read More »

Introduction¶ In today’s digital landscape, organizations generate vast amounts of audio content across various platforms. From customer service calls to important meetings and educational seminars, the ability to accurately transcribe these interactions is crucial. In this comprehensive guide, we’ll explore how Amazon Bedrock Data Automation now enhances transcriptions by introducing innovative features like speaker diarization …

Enhanced Transcriptions with Amazon Bedrock Data Automation Read More »

In recent years, the demand for reliable and efficient cloud services has skyrocketed, with AWS leading the charge in providing solutions that meet the needs of businesses globally. AWS Direct Connect is a service that enables you to establish a dedicated, private network connection to AWS services, which is now more accessible with the opening …

Unlocking the Benefits of AWS Direct Connect in Madrid Read More »