January 2025

In today’s fast-paced business environment, effective communication with customers is essential, and the advancements in cloud-based solutions are making this more accessible than ever. With the introduction of customizable Amazon Connect Contact Lens dashboards, users can leverage these configurations to better analyze and improve customer service operations. This guide provides an in-depth exploration of the …

Configurable Amazon Connect Contact Lens Dashboards: A Comprehensive Guide Read More »

AWS Resource Explorer has recently announced the integration of 29 new resource types across all AWS commercial regions. This enhancement allows customers to search seamlessly across various AWS services, thus improving resource management and discovery. The newly supported resource types originate from notable services including Amazon FSx, Amazon Route 53, and AWS Glue, among others. …

AWS Resource Explorer Expands to 29 New Resource Types Read More »

Amazon Elastic Compute Cloud (Amazon EC2) R8g instances are now available in AWS Asia Pacific (Sydney) and AWS Europe (Spain) regions, enhancing global cloud computing capabilities. Launched on January 16, 2025, these instances are powered by AWS Graviton4 processors, which deliver outstanding performance improvements for memory-intensive workloads. In this comprehensive guide, we will delve into …

Amazon EC2 R8g Instances Expand to More Regions Read More »

Posted on: Jan 16, 2025 AWS has been a leader in the cloud computing space, consistently evolving to meet the needs of its users. With the introduction of new larger sizes on Amazon EC2 Flex instances, specifically the 12xlarge and 16xlarge options available for C7i-flex and M7i-flex instances, the company is further enhancing its service …

New EC2 Flex Instance Sizes: Unlocking Enhanced Performance Read More »

Introduction: On January 17, 2025, Amazon Web Services (AWS) announced the availability of Amazon Connect screen recording in AWS GovCloud (US-West) regions. This significant addition caters to government and public sector customers, offering them a robust tool for quality assurance and enhanced operational efficacy. This guide aims to provide a comprehensive overview of Amazon Connect …

Amazon Connect Screen Recording Now Available in AWS GovCloud Read More »

Posted on: Jan 17, 2025 AWS User Notifications is now supported on AWS CloudFormation, allowing you to easily provision and manage User Notification resources as part of your application’s infrastructure-as-code (IaC). This comprehensive guide will walk you through the features, benefits, and implementation of User Notifications within CloudFormation, emphasizing how this integration can enhance your …

AWS User Notifications Now Available on CloudFormation (GA) Read More »

As of January 17, 2025, Amazon Connect has introduced a public preview of persistent agent connections, which significantly optimizes call handling for contact centers. This cutting-edge feature allows for a continuous communication link between agents and Amazon Connect, greatly reducing the time it takes to establish connections with customers. In this comprehensive guide, we will …

Amazon Connect’s Persistent Agent Connections: Enhancing Call Handling Read More »

Posted on: Jan 17, 2025 The AWS Encryption SDK for Go is now generally available, providing developers with a powerful tool to protect their data effectively. This open-source release simplifies the encryption and decryption process when building applications using the Go programming language. In this comprehensive guide, we’ll explore the features, functionalities, and best practices …

AWS Encryption SDK for Go: A Comprehensive Guide Read More »

Published on: Jan 17, 2025 In a significant enhancement to its spatial data capabilities, Amazon Redshift has announced support for two new geospatial H3 indexing functions, H3_Center and H3_Boundary. This latest update builds on the previously announced support for H3 indexing in February 2024, allowing developers and data scientists to leverage the power of hexagonal …

Amazon Redshift Expands H3 Indexing with New Functions Read More »

Published on: Jan 17, 2025 The realm of customer interactions has evolved significantly, and now, businesses can leverage Amazon Connect’s outbound campaigns, which can connect a call with an agent in under 2 seconds. This remarkable efficiency is poised to transform how organizations engage with customers, ensuring compliance with regulations while enhancing productivity and responsiveness. …

Effortless Engagement: Amazon Connect Outbound Campaigns Read More »