AWS Marketplace Disbursement Pause Notifications Explained

In January 2025, AWS Marketplace implemented a crucial update that introduces disbursement pause notifications for selling partners, including Independent Software Vendors (ISVs) and Channel Partners. This addition aims to streamline the communication process regarding disbursement statuses and enhances the efficiency of financial transactions within the platform. With this guide, you will gain a comprehensive understanding of the recently launched email notifications and EventBridge events, empowering selling partners to act promptly when disbursement issues arise due to invalid bank account information.

Table of Contents

  1. Understanding AWS Marketplace
  2. What Are Disbursement Pauses?
  3. Why Are Disbursement Pauses Triggered?
  4. The Importance of Quick Notifications
  5. Introduction to EventBridge Events
  6. How to Set Up Notifications
  7. Managing Email Notifications
  8. Best Practices for Maintaining Account Information
  9. Troubleshooting Disbursement Issues
  10. Conclusion

1. Understanding AWS Marketplace

AWS Marketplace is a digital catalog that allows businesses to find and quickly get software and services that often run on Amazon Web Services. It simplifies the procurement process for users looking for various software solutions and provides a platform for sellers to reach wider audiences.

2. What Are Disbursement Pauses?

Disbursement pauses refer to the temporary suspension of payment transactions from AWS Marketplace to its selling partners. When a disbursement is paused, it means that sellers will not receive funds for their products or services until the issue causing the interruption is resolved.

3. Why Are Disbursement Pauses Triggered?

Disbursement pauses can be caused by several reasons, with invalid bank account information being the most prominent. If the banking details provided by an AWS Marketplace seller do not meet the necessary criteria or have been altered without updating in the system, this will lead to a disbursement pause.

4. The Importance of Quick Notifications

The newly launched email notifications and Amazon EventBridge events are critical in ensuring that selling partners are immediately alerted when their disbursements are paused. This prompt communication allows sellers to take quick actions, such as updating their banking information, thereby minimizing disruptions to their cash flow.

5. Introduction to EventBridge Events

Amazon EventBridge is a serverless event bus service that allows users to connect and integrate various applications using events. In the context of AWS Marketplace, disbursement pauses are now communicated through EventBridge events, which include essential data points such as failure reasons and invalid payment instruments.

6. How to Set Up Notifications

To ensure you receive disbursement pause notifications:

  1. Subscribe to Events: Subscription can be made via the AWS Management Console. Create rules that will filter AWS Marketplace events based on your preferences.
  2. Define Rule Patterns: Tailor your event rules to capture disbursement-pause events specifically.
  3. Event Details: Each notification will include a failure reason, payment instrument ARN that is invalid, and direct links to remediation steps.

7. Managing Email Notifications

Sellers can manage their email notifications for AWS Marketplace disbursement events by adjusting their settings in the AWS Management Console. Following guidelines from the AWS documentation on managing email notifications, partners can ensure they stay informed of any status changes regarding their disbursements.

8. Best Practices for Maintaining Account Information

To minimize the chances of disbursement issues, sellers should:

  • Regularly update banking information in their AWS accounts, especially when changes occur.
  • Use verified and legitimate banking institutions to ensure that all details are accurate.
  • Consult with AWS support when any changes are made to understand the potential impacts.

9. Troubleshooting Disbursement Issues

If a disbursement pause occurs, sellers should:

  1. Check Notifications: Review any recent notifications received via email or EventBridge.
  2. Update Banking Information: Access the AWS Marketplace profile to verify and update your bank account details.
  3. Consult AWS Resources: Utilize AWS resources or support for additional guidance on resolving the disbursement pause.

10. Conclusion

The introduction of disbursement pause notifications in AWS Marketplace signifies a step toward more robust communication channels between AWS and its selling partners. By leveraging these notifications, sellers can maintain the integrity of their financial dealings and ensure that their cash flow remains uninterrupted. Focus on keeping your account information accurate and take swift actions when needed to enhance your business operations on AWS Marketplace.

Focus Keyphrase: AWS Marketplace disbursement pause notifications

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