December 2024

Introduction¶ Amazon Connect recently introduced a powerful feature that allows businesses to exclude certain proficiencies during routing. This enhancement provides an additional layer of control over how contact center agents are selected based on their skills and expertise, improving customer satisfaction and optimizing resource allocation. In this guide, we will explore the importance of proficiency …

Excluding Proficiencies in Amazon Connect Routing Read More »

In recent developments, Amazon Connect has unveiled an exciting feature designed to optimize customer experience by allowing businesses to route calls to agents based on specific proficiency levels, which can significantly enhance operational efficiency and customer satisfaction. This article will explore this new functionality in detail, discussing how to utilize it effectively, its implications for …

Amazon Connect Enhances Routing with Agent Proficiency Levels Read More »

In the ever-evolving digital landscape, enterprises continuously look for ways to optimize their email delivery processes. The announcement that SES Mail Manager now supports full lifecycle logging introduces a significant advancement that enhances the monitoring and troubleshooting capabilities for email flows and configurations. This guide will provide a comprehensive overview of these new features, delve …

Complete Guide: SES Mail Manager Full Lifecycle Logging Read More »

AWS Partner Central has recently unveiled a treasure trove of new guides, designed specifically to assist partners at various stages of their AWS journey. These guides cover an extensive range of topics within the AWS Partner Network (APN) and Marketplace, providing step-by-step guidance that is both comprehensive and actionable. This article will delve into these …

Comprehensive Guide to New AWS Partner Central Resources Read More »

In an ever-evolving landscape of artificial intelligence (AI), one constant remains: the demand for speed and accuracy in applications. Amazon Bedrock Agents, Flows, and Knowledge Bases now supports latency-optimized models, marking a significant upgrade for developers and businesses looking to enhance user experiences in real-time applications. This guide delves deep into the innovative features introduced …

Amazon Bedrock: Optimizing AI Performance with Latency Models Read More »

Exploring the New Dual-Stack Connectivity for Seamless Integration Introduction¶ With the growing demand for Internet connectivity and the exhaustion of public IPv4 addresses, Amazon Lightsail has made a significant advancement by enabling support for Internet Protocol version 6 (IPv6) through its API endpoints. This enhancement allows developers to connect over IPv6, paving the way for …

Connect Over IPv6: Amazon Lightsail API Endpoint Updates Read More »

In an exciting development for cloud computing enthusiasts and businesses alike, Amazon Managed Streaming for Apache Kafka (Amazon MSK) now supports Graviton3-based M7g instances in the Europe (Paris) region. This innovation represents a significant step forward in performance optimization and cost-effectiveness for streaming applications. With support for these cutting-edge instances, you can create new clusters …

Amazon MSK Supports Graviton3 M7G Instances in Europe Read More »

In December 2024, AWS CloudTrail announced its enhanced support for Internet Protocol Version 6 (IPv6), an essential development for organizations leveraging cloud technology. With CloudTrail’s dual stack capability, users can connect through IPv6, Internet Protocol Version 4 (IPv4), or both, facilitating a smoother transition for businesses still operating under IPv4 systems. This new feature is …

AWS CloudTrail Now Supports IPv6: A Comprehensive Guide Read More »

In December 2024, the Amazon Managed Service for Prometheus collector began supporting the collection of metrics from Elastic Kubernetes Service (EKS) clusters leveraging Internet Protocol version 6 (IPv6). This updated functionality is especially relevant in today’s rapidly evolving digital landscape, where the internet’s growth poses challenges related to the availability of Internet Protocol version 4 …

Collecting Metrics from IPv6 EKS Clusters Using Amazon Managed Service for Prometheus Read More »

In December 2024, AWS made a significant upgrade to its offerings by announcing the availability of notification actions in the AWS Console Mobile App for iOS. This feature allows AWS customers to promptly manage their resources directly from their mobile devices, minimizing response times and enhancing incident resolution efficiency. This guide provides an in-depth look …

AWS Console Mobile App Enhances User Experience with Notification Actions Read More »