Amazon Connect Tasks is an efficient tool that allows you to link and track tasks with associated contacts. This feature simplifies task management and provides agents with a streamlined workflow. By utilizing related contact IDs in Connect flows or the Connect agent workspace, you can ensure that all agent tasks are prioritized, assigned, and completed …
Amazon EMR Serverless is a powerful and flexible service that allows users to process and analyze vast amounts of data without the need to provision or manage the underlying infrastructure. With the latest update, EMR Serverless now supports fine-grained access control via AWS Lake Formation (Preview), making it even easier to build and secure data …
Introduction¶ Amazon CloudWatch is a powerful monitoring and management service that allows customers to collect and track metrics, monitor log files, and set alarms. CloudWatch alarms enable users to take proactive automated remediation actions when they detect potential issues or unhealthy resources. In the past, customers relied on application-to-application messaging or event triggers to invoke …
How to Use Amazon CloudWatch Alarms with AWS Lambda for Automated Remediation Read More »
Amazon SageMaker is a powerful platform that has recently expanded its availability to the Canada West (Calgary) Region. This fully managed service provides developers and data scientists with a simplified and streamlined process for building, training, and deploying machine learning (ML) models. In this comprehensive guide, we will delve deep into the world of Amazon …
Introduction¶ Amazon Connect Contact Lens is a powerful tool that allows businesses to gain valuable insights from customer interactions. With the recent launch of the new Contact Lens API, businesses now have the capability to programmatically search for contacts based on various filters and keywords within conversations. This opens up a range of possibilities for …
The Ultimate Guide to Using the Amazon Connect Contact Lens API to Search for Contacts Read More »
Introduction¶ AWS Neuron is a deep learning inference optimization engine developed by Amazon Web Services (AWS). It aims to accelerate and optimize the execution of machine learning models on AWS instances. In its recent update, AWS Neuron has introduced support for PyTorch 2.1 and Llama-2-70b model inference. This guide will explore the capabilities of AWS …
**AWS Neuron: PyTorch 2.1 and Llama-2-70b Model Inference Support** Read More »
Guide Article by [Your Name] Introduction¶ In the world of customer service, efficiency and accuracy are crucial factors that can greatly impact customer satisfaction. With the introduction of Amazon Connect agent workspace’s contextual views for third-party apps, agents now have the ability to leverage customer information to automatically retrieve relevant data or perform specific actions …
Amazon Connect Agent Workspace: Contextual Views for Third-Party Apps (Preview) Read More »
Introduction¶ The AWS Launch Wizard has evolved to provide an efficient and streamlined way to automate the deployment of single-node SAP NetWeaver-based applications. What’s more, it now offers support for SAP ASE databases in addition to SAP HANA. This guide will walk you through the process of leveraging AWS Launch Wizard to automate the deployment …
Automate Deployment of SAP Systems on ASE Databases with AWS Launch Wizard Read More »
Introduction¶ Amazon RDS (Relational Database Service) for Db2 is a fully managed relational database service offered by Amazon Web Services (AWS). It allows you to set up, operate, and scale a Db2 database in the cloud easily. In a recent update, Amazon RDS for Db2 has introduced support for X2iedn instances. These instances are powered …
**Guide to Amazon RDS for Db2 and X2iedn Instances** Read More »
Introduction¶ Amazon EC2 R7iz instances have revolutionized the cloud computing landscape with their unparalleled combination of high compute performance and high memory. Based on the Sapphire Rapids architecture, these instances are the fastest and highest-performing Intel-based instances in the EC2 memory-optimized family. In this comprehensive guide, we will delve deep into the world of R7iz …
