November 2023

Introduction¶ In today’s fast-paced business environment, providing excellent customer service is crucial for maintaining customer satisfaction and loyalty. Contact centers play an essential role in delivering exceptional support to customers through various communication channels. With the growing popularity of online chat as a preferred mode of communication, it is essential for contact center agents to …

Amazon Connect: Quick Responses for Efficient Chat Support Read More »

Amazon QuickSight is a cloud-powered business intelligence (BI) service provided by Amazon Web Services (AWS). It allows users to create interactive dashboards, perform ad-hoc analysis, and gain insights from their data. With the recent update, QuickSight now supports programmatic user access management by assigning groups to roles. This guide article will explore this new feature …

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Introduction¶ In the world of contact centers, analyzing and improving performance is crucial for delivering exceptional customer service. Amazon Connect, the cloud-based contact center service by Amazon Web Services (AWS), has recently introduced a pre-built queue performance dashboard. This dashboard empowers contact center managers to analyze, track, and enhance the performance of their queues. By …

Ultimate Guide to Amazon Connect Queue Performance Dashboard Read More »

Introduction¶ AWS Lambda is a serverless computing service that allows developers to run their applications without provisioning or managing servers. It provides a scalable and event-driven platform for executing code in response to various events. With the ever-increasing complexity of modern applications, it is essential to have secure and efficient access control mechanisms in place. …

AWS Lambda IAM Access Control for Multi-VPC enabled Amazon MSK Clusters Read More »

Table of Contents Introduction What is Amazon CodeCatalyst? What is Virtual Private Cloud (VPC)? Why is integrating CodeCatalyst with VPC important? Setting up CodeCatalyst with VPC Creating a VPC Configuring CodeCatalyst to use the VPC Unlocking Use Cases with VPC in CodeCatalyst Accessing private resources in a VPC Validating private resource deployment through API calls …

Technical Guide to Using Amazon CodeCatalyst with Virtual Private Cloud (VPC) Read More »

Introduction¶ Amazon EMR Serverless is a breakthrough solution that empowers data engineers and analysts to seamlessly perform petabyte-scale data analytics in the cloud. This serverless option within Amazon EMR eliminates the need for manual cluster configuration, optimization, and management, enabling users to focus on extracting insights from their data. In this comprehensive guide, we will …

Amazon EMR Serverless: A Comprehensive Guide Read More »

Table of Contents 1. Introduction 2. Understanding the Importance of Custom Week Start 3. QuickSight Custom Week Start Feature: How it Works 4. Implementing Custom Week Start in QuickSight 5. Benefits of Custom Week Start Feature 6. Use Cases: How Different Industries Can Benefit from Custom Week Start 7. Best Practices for Utilizing Custom Week …

QuickSight Custom Week Start: A Comprehensive Guide Read More »

Introduction¶ In today’s data-driven world, businesses are generating an unprecedented amount of data. As data grows or changes over time, it becomes crucial to optimize query performance. Amazon Athena, a serverless interactive query service provided by Amazon Web Services (AWS), understands this need and has introduced an exciting feature called Cost-Based Optimizer (CBO). In this …

Amazon Athena Cost-Based Optimizer (CBO): Enhancing Query Performance Read More »

Amazon S3 Storage Lens is a valuable cloud storage analytics feature that provides comprehensive insights into object storage usage and activity across an organization. This guide explores the latest addition to Storage Lens, prefix-level metrics. With prefix-level metrics, you can now examine activity and detailed status code metrics for your largest prefixes, enabling enhanced visibility …

Amazon S3 Storage Lens: Aggregating Activity and Status Code Metrics by Prefix Read More »

Article written by OpenAI Introduction¶ Amazon QuickSight is a powerful data visualization tool that allows businesses to gain actionable insights from their data. With its recent update, QuickSight has introduced a new feature that enables administrators to customize access and govern the account based on roles. This guide will delve into the details of this …

Amazon QuickSight: A Comprehensive Guide to Custom Access and Account Governance Read More »